Hyrox Flex Policy
here to voice my frustration with the hyrox flex policy! i always purchase the flex option with my ticket, as i never know when i’ll need it, and i haven’t needed it until now.
it’s two weeks before our race & my doubles partner was assigned military orders effective immediately (so he cannot make the race). i know i can get a 50% refund in the current time frame, but asked hyrox if they could make an exception for an 100% refund considering this is a government order completely out of our control. of course, no flexibility on the policy.
i also see that i can make one name change, but i dont have anyone else who can race with me since we were coming from out of town & it’s so close to race date. does anyone know if i can use the one name change per ticket, or per order? as in changing both names on the doubles tickets if i try to sell.
anyways, this is definitely a bummer. we’ve both trained so hard but there will be more races in the future!