u/TrakRacer-Thomas

JUNE 26' MEGATHREAD - suggestions/feedback

Hey Racers!

Welcome to the June 26' feedback/suggestion megathread! We want this to be a way for you to communicate concerns or just general thoughts and feedback about product, suggestions for the brand - whether it be the subreddit, content, product, etc for Trak Racer

Any type of constructive feedback is always welcome! Please follow the rules!

reddit.com
u/TrakRacer-Thomas — 7 days ago

Trak Racer Sim Racing Expo Reveals! (NEW PRODUCT)

It's a been a little over a week now since the Sim Racing Expo in Charlotte!

From flight, racing, trucks & motorcycles, we unveiled a huge range across many new categories!

For those who haven't seen, we recently released a full tour with our founder Matt: https://www.youtube.com/watch?v=fR4CyBg0wqE

List of everything we unveiled:
- TR640
- TR200
- AMR26 (Aston Martin Aramco Formula One™ Racing Team partnership)
- 91xTR (Porsche partnership)
- HW2, HW3, HW5 (Hot Wheels partnerships
- TRZ (Motorcycle simulator)
- AIRBUS (Flight simulation
- TRA + New hybrid seat design (BWT Alpine Formula One™ Team)

An exciting time to be a fan of simulation in any category if we may say so! 😎

What products are you most looking forward to? Feel free to leave any questions down below!

https://preview.redd.it/t4pcy4ijo65h1.jpg?width=2048&format=pjpg&auto=webp&s=57026da5b1c658979c71d748e9cfb00e5442f9a2

https://preview.redd.it/9wh0n3ijo65h1.jpg?width=2048&format=pjpg&auto=webp&s=933a052e1fa9ebd9400926c0045d545dfe11a172

https://preview.redd.it/xx7qm4ijo65h1.jpg?width=1920&format=pjpg&auto=webp&s=b4a3987623de195d882d0b4927cf745fbc2268e2

https://preview.redd.it/869k55ijo65h1.jpg?width=2048&format=pjpg&auto=webp&s=d4f100d239363688f3b8318650c760000e6e0099

https://preview.redd.it/cr4lc6ijo65h1.jpg?width=1280&format=pjpg&auto=webp&s=f70303f5678a59c2e2f8e32eb06b1ae65eb520b1

https://preview.redd.it/hosjc5ijo65h1.jpg?width=1280&format=pjpg&auto=webp&s=152e062643a0727b10bc37fea99f06f7924870ba

https://preview.redd.it/s0sl6cijo65h1.jpg?width=1280&format=pjpg&auto=webp&s=c75dbf0297c647b32fd777fcaaecd0520d0a54b8

https://preview.redd.it/c58of5ijo65h1.jpg?width=2048&format=pjpg&auto=webp&s=43a3407ccc2b5bd83afe59894f3c15c799696df5

https://preview.redd.it/1576z5ijo65h1.jpg?width=1280&format=pjpg&auto=webp&s=b996e0a5f6f1513d12bf7edb8f86e71f5ac8ce64

https://preview.redd.it/zrico6ijo65h1.jpg?width=1280&format=pjpg&auto=webp&s=24bf3e6f7f9dcd17be4560fdda6a8176702c05f8

reddit.com
u/TrakRacer-Thomas — 7 days ago

F.A.Q (Customer Service Related)

Customer Support related questions for r/trakracer

1 - "Can I use this place instead of customer service contact platform in regards to my order?"
No. We need to make sure our product, business and troubleshooting related inquiries are sent to our official customer support platform. Only if you have already submitted a ticket or had previous conversations with the support team may you then message a member of staff about assistance.

2 - "I got no response from Customer Service on XYZ, could you tell me what is going on with my order/shipment/partnership?"
Same as in number 1. We kindly ask you just to stay patient when waiting support requests to be dealt with, we would never avoid your support requests and are most likely busy with other requests at the time time. Sending multiple tickets to support, doesn't change how quick you'll get a response, it slows the overall process of the CS team as they will end up merging all your tickets into one.

3 - "I placed an order but haven't heard anything in days or weeks?!"
This is most likely the result of your order having out of stock/pre-order items included. Our system puts orders on hold until they can be 100% fulfilled and sent out. You can email the customer support team and ask them to ship what's in stock from your order and to send the pre-order items once available! (in rarer cases, your payment may have come across as fraudulent - please keep an eye on your emails/junk in case we've sent you an authentication form.)

4 - "Can I pickup my order from the warehouse?"
No, this is due to the fact, that our warehouses are 3rd party and not specifically Trak Racer only.

reddit.com
u/TrakRacer-Thomas — 7 days ago

Welcome to r/TrakRacer

Welcome to the official Trak Racer subreddit!

It's been a while, but we're finally back in action. We've updated majority of what used to be on here to be more in align with the current. A big new face lift, with a lot easier navigation! We plan to keep the reddit up to date and relevant within the Trak Racer sphere in general!

WHATS NEW:

  • We've added User Flairs for the community to show off a little bit about themself, whether it be your current rig, your favourite, or just what you personally get up to on your sim rig... Let the people know!
  • Adjusted thread flairs, we hope these new flairs will make it easier to understand each threads intention/purpose
  • Links, you can access ALL of our socials/related websites now through the right side bar widget
  • Updates! Once a month we will start a megathread that goes over everything new for the month as well as any new related news/updates.
  • Customer feedback threads megathreads (this wont be direct support, more so taking on customer ideas/feedback on how we can improve your overall product experience.
  • Active staff!!! (We finally have the page back after nearly 2 years)

Why should I use the r/trakracer ?

The overall plan for this subreddit is a way for our customers to connect with each other, discuss new and existing product, talk about sim racing/motorsport, Trak Racer news and announcements, AMA's to do with new product, show off your setups and so on.

Moreso a platform in which represents keeping up to date with Trak Racer and the sim racing community! These features and threads will roll out over the coming days/weeks as well look forward to connecting more with you guys!

HAPPY SIM RACING!

reddit.com
u/TrakRacer-Thomas — 7 days ago