We know a few of you have been waiting, but the 10% of June sale has officially begun! Throughout June Trak Racer and Conspit products will be 10% off while stocks last!
*New product not included*
*sale will go live 12am, June 5th locally*
Happy racing!
Hey Racers!
Welcome to the June 26' feedback/suggestion megathread! We want this to be a way for you to communicate concerns or just general thoughts and feedback about product, suggestions for the brand - whether it be the subreddit, content, product, etc for Trak Racer
Any type of constructive feedback is always welcome! Please follow the rules!
It's a been a little over a week now since the Sim Racing Expo in Charlotte!
From flight, racing, trucks & motorcycles, we unveiled a huge range across many new categories!
For those who haven't seen, we recently released a full tour with our founder Matt: https://www.youtube.com/watch?v=fR4CyBg0wqE
List of everything we unveiled:
- TR640
- TR200
- AMR26 (Aston Martin Aramco Formula One™ Racing Team partnership)
- 91xTR (Porsche partnership)
- HW2, HW3, HW5 (Hot Wheels partnerships
- TRZ (Motorcycle simulator)
- AIRBUS (Flight simulation
- TRA + New hybrid seat design (BWT Alpine Formula One™ Team)
An exciting time to be a fan of simulation in any category if we may say so! 😎
What products are you most looking forward to? Feel free to leave any questions down below!
Customer Support related questions for r/trakracer
1 - "Can I use this place instead of customer service contact platform in regards to my order?"
No. We need to make sure our product, business and troubleshooting related inquiries are sent to our official customer support platform. Only if you have already submitted a ticket or had previous conversations with the support team may you then message a member of staff about assistance.
2 - "I got no response from Customer Service on XYZ, could you tell me what is going on with my order/shipment/partnership?"
Same as in number 1. We kindly ask you just to stay patient when waiting support requests to be dealt with, we would never avoid your support requests and are most likely busy with other requests at the time time. Sending multiple tickets to support, doesn't change how quick you'll get a response, it slows the overall process of the CS team as they will end up merging all your tickets into one.
3 - "I placed an order but haven't heard anything in days or weeks?!"
This is most likely the result of your order having out of stock/pre-order items included. Our system puts orders on hold until they can be 100% fulfilled and sent out. You can email the customer support team and ask them to ship what's in stock from your order and to send the pre-order items once available! (in rarer cases, your payment may have come across as fraudulent - please keep an eye on your emails/junk in case we've sent you an authentication form.)
4 - "Can I pickup my order from the warehouse?"
No, this is due to the fact, that our warehouses are 3rd party and not specifically Trak Racer only.
Welcome to the official Trak Racer subreddit!
It's been a while, but we're finally back in action. We've updated majority of what used to be on here to be more in align with the current. A big new face lift, with a lot easier navigation! We plan to keep the reddit up to date and relevant within the Trak Racer sphere in general!
WHATS NEW:
Why should I use the r/trakracer ?
The overall plan for this subreddit is a way for our customers to connect with each other, discuss new and existing product, talk about sim racing/motorsport, Trak Racer news and announcements, AMA's to do with new product, show off your setups and so on.
Moreso a platform in which represents keeping up to date with Trak Racer and the sim racing community! These features and threads will roll out over the coming days/weeks as well look forward to connecting more with you guys!
HAPPY SIM RACING!
