u/Transportationkingz

Frequent transcontinental (North America to Europe) flyer and my experience with the airline is generally on the negative side

BUT..........I am seeing an improvement with their in-flight service.

1. Food is getting better.

• Up until about 6 months ago, they provided 1.5 meals (Lufthansa says they provide 2 meals, but the second meal was never a meal but more of 'I am going to save my face type of meal' but now their second meal is ok enough to be called a meal
• They provide 3 food options for their first meal and 2 food options for their second meal. This is an improvement from 6 months ago where they provided 2 options for the first meal and 1 option for the second (it was more of 1 protein option + 1 vegan option for the first meal and 1 vegan option for the second)
• Food quality is improving. In the past, their food was just pure trash, but it has improved a lot in the last 6 months
• They provide a small menu book in Deutsche, English and I forget the third langauge. This is unnecessary, but I presume it helps the flight attendants and customers from repeating the same questions/answers hundreds of times to different customers

2. Smooth tech integration with recently acquired airlines

• In app integration is going well with their recently acquired airlines. They acquired 2 airlines recently, and pretty much they work seamlessly with the Lufthansa app.

3. Always pleasant flight attendants and service members on the Munich route

• I always always have very pleasant experience with the flight attendants on the Munich line. Service members are very enthusiastic, professional and friendly on this route.
• Whereas on the Frankfurt route, I personally think they need to hire and/or train people better out of this city. I just avoid the Frankfurt route because I've seen enough.