r/Lufthansa

I am on my second phone call with Lufthansa to discover that they’ve canceled my flight because they didn’t “charge my card” for a flight change that I made a month ago ahead of my international flight that should be taking place tomorrow. I am stressed TF out and incredibly confused and frustrated because I have no idea what is going on. Seeking any insights from anyone that’s had similar experiences so that I can ensure my reservations holds for me to be able to fly tomorrow.

Context:

I’m in Germany from the US. I called and updated my return flight to be a week later so I could explore Poland.

My flight details suddenly disappeared from the app, so I called Lufthansa to find out my flight details so i could plan appropriately. Im told that the person who made the changes when I last called didn’t process my card, so my reservation was cancelled. The customer service agent reinstated my flight and re-added my seat selection. I gave him my card info and everything, so I assumed it is all worked out.

Fast forward 3ish days. It happens again. Details disappear. I wait on hold an hour to be told the payment wasn’t processed so it was cancelled. I am beyond frustrated at this point, I fly tomorrow. Agent puts me on hold to reprocess payment and reinstate flight - hangs up on me while I’m on hold. I see my flight details again (no seat selection), but I can’t check-in because it can’t find my reservation.

So I am now, ONCE AGAIN FOR A THIRD TIME, waiting on hold because Lufthansa can’t process a payment correctly???

I’m about to lose it. Never would I ever have imagined that having a company take my money would be this difficult.

Does ANYONE have any experience with this and know what I should do to ensure that I’m not left high and dry tomorrow at the airport?

Edit: I failed to add, the cards are not declining - they’re just not being processed. All cards have more than enough to cover the $30 flight change fee and I’ve gotten no notices of a card being declined from my bank.

Hi,
So I’ve booked a flight on Air Canada from SOF-FRA-YUL-YYC using Aeroplan rewards + cash. The first leg is with Lufthansa. My ticket shows an Economy standard reward on Air Canada with 1 checked piece of luggage included. On Lufthansa, it shows the same, but when I click on the detailed baggage policy, it says it's not included in the fare. It’s confusing

Air Canada:

https://preview.redd.it/a0l5acftogbh1.png?width=658&format=png&auto=webp&s=2fc1c4d356f967200f6e19e642282a6460736d2e

Main page of Lufthansa:

https://preview.redd.it/arcjkgftogbh1.png?width=1395&format=png&auto=webp&s=74b166e7e2a8c124d1ca7219668c6444f87db34f

Detailed baggage section on Lufthansa:

https://preview.redd.it/eoly1cftogbh1.png?width=457&format=png&auto=webp&s=c3797738bc94eb82778fe0d191afff88f593a007

Hi, I'm planning a last trip with the 346 at the end of September before they are phased out. Out of FRA, the 346 are currently scheduled for LH400 (JFK), LH416 (IAD), and LH418 (IAD). I've noticed some equipment changes on both IAD routes recently and was wondering if anyone might have some idea what the reason was. Are there any new updates on how long LH keeps the 346 deployed? My latest update is that October 18 is supposed to be the last day of operation. Any helpful information is highly appreciated 🫶🏼

Sorry for any errors, english isn't my first language and I am terribly dislexic.

So basically I am flying Lufthansa tomorrow and I don't know if I can bring my meds with me. To be specific, I have my testosterone in gel and I have my walking cane.

For the testosterone, I of course have my prescription, but I don't have any perscription for my walking cane. Do you think I can bring it on board?

I've checked on their website and from what I understood, I think I can. When I tried reaching their infoline, they don't work on Sundays, so I guess I wanted to double check it here on reddit hah.

Btw the flight is within EU

We are traveling from the US to Europe, and have a Lufthansa flight from Frankfurt, DE to Sarajevo, BA (and back). For the US portion of our trip, we are able to use a travel backpack as our "personal item" that fits under the seat at 17x10x9inches. I've noticed the size on Lufthansa's site is much thinner for allowed personal items.

Has anyone come across this as an issue, and what was your experience? I would normally just throw this in the overhead compartment on the Lufthansa flight but am already traveling with a "carry-on" sized luggage as well.

Hi, US citizen here who has been to Germany many times. In early August I have a business class itinerary (booked through United) from Berlin to Munich to New York (EWR) with exactly 2 hours to connect at MUC.

With all the border control issues they’ve been having with the new system, am I going to be in trouble for my connection? Is there anything I can do to make it go faster? What should I do if I don’t make it? I think it’s the last flight to New York of the day.

I know that Lufthansa plans to have their final 747-400 flight some point in 2027. Assuming that the final flight is expected to arrive in FRA, what would be the most likely airport the final flight will depart from?

As a point of comparison, KLM’s final MD11 flight in 2014 departed from YUL (Montreal, Canada) and arrived in KLM’s hub at AMS

been a loyal economy passenger for like forever. never really had the budget or the reason to upgrade but i've got this 11 hour flight coming up to frankfurt and i finally caved.

i was looking at the lufthansa website and saw business class prices. almost had a heart attack. like 4500 for a one way? i get that it's premium but that's a lot.

then i found the same flight for 2200. still expensive but way more reasonable. so i booked it. and now i'm sitting here like what do i actually do in business class.

i've heard about the lounges. the food. the seat that turns into a bed. but i'm low key worried i'll look like i don't belong there. like i'll try to use the tray table wrong or something.

also how does the meal service work? do you order when you want or is it set times? i'm someone who likes to sleep as soon as i board so i don't want to miss food.

any lufthansa business class regulars got tips for a first timer. what should i definitely do and what should i avoid. i don't want to be that guy who looks lost

Hey everyone,

I'm planning to fly Luftansa from India to Frankfurt and my single check-in luggage bags' overall dimensions when added give 169cms. According to the airlines I am allowed 2 bags of maximum 23kg and 158 cms. My weight is under 23kg but the dimentions are crossing the limit. Has anyone faced this situation previously? And what did you do in that scenario?

My wife and I were on a recent (7/2) Lufthansa flight from JFK to Frankfurt to Tirana. We checked our bags (one checked and two carry ons) in New York and the bags haven’t reached after 40ish hours.

There was a big issue on our flight in New York where apparently half the bathrooms on the plane didn’t work and so half of the people were removed from the flight. We suspect that during that shuffle, our bags were misplaced, though we were not from the initial flight.

We reached out to Lufthansa and marked them as delayed in the portal, but they still aren’t showing up as having been found. We can see from our AirTags that the bags are still at JFK. Does anyone have any experience with this problem and advice on what to do?

We would love to talk to a real person at Lufthansa that can help, at least to tell them that we know our bags at JFK, but aren’t sure what the best way to do that is. Should we ask a family member to go to JFK to talk them?

Needless to say, we are pretty stranded without basically any of our things and our plans here are all screwed up.

I have a Train + Flight booking from Bremen through Frankfurt to LA (ExpressRail Ticket). Two questions:
1. If the train is delayed, I understand I’d get rebooked onto a later flight automatically — is that correct for these combo tickets?
2. What if I just skip the train entirely, since I actually live in Frankfurt and don’t need it? There’s no ticket control on trains in Germany. Would the system flag this as a “No-Show” on the first leg and cancel my flight, even though I’d show up on time at the airport?
3. What if I‘m already at the airport at 9 or 10 am? Flight is at 1:50pm and train would arrive at 12:50pm. I already checkd in with my boarding pass then and went through security and that should be visible in the system right?

Anyone dealt with this before? Trying to figure out if skipping the train leg is actually risk-free or not.

feel free to redirect me elsewhere if there’s a better spot to post this…

Adding here - My initial thinking is to use United Mileage Plus based on back of envelope math I’ve done behind the scenes. but 🤷‍♂️ open to being wrong.

I’m flying a Lufthansa ticket round trip from Canada west coast to India for work in a few weeks. However, I don’t have a Miles & More account, nor do I think it makes sense to get one because I fly internationally so infrequently.

My question is, assuming creating a Miles & More account is NOT a good idea… will it be more advantageous to me to use my Air Canada Aeroplan or United Mileageplus account for this?

I care about: (1) the possibility of an upgrade from Premium Economy to Business; and (2) milking this opportunity for elite status.

Flight setup:

- Round trip from Canada to India, with layover in Germany both ways (with adequate connection time)

- Ticket fare class G

- First leg operated by Air Canada, the rest is by Lufthansa

Current frequent flyer setup:

• Aeroplan 25K (silver) thanks to credit card, need 30K SQC for 35K
• United, no status, need approx 3K PQPs for silver

what do you think?

What to do when you have multiple allergies that neither special menu fits? For me, food needs to be gluten free (GFML) and dairy free (e.g. Vegan meal would work, despite that I do eat meat, eggs & fish). I’m pretty sure that there are other combination not covered by special meals available from LH. GFML can contain dairy (and almost all GFML food items did when flying Europe to Asia), vegan can contain gluten.

So if you have multiple allergies, then the only way is to choose one menu fitting to one of the allergies and then ask to get the dietary restriction added as comment to the PNR, very likely this won‘t be confirmed though. This kind of worked for me (main dishes were fine, despite allergens not being defined per item or on the packaging), but it‘s something which isn‘t properly foreseen. Recommendation from the travel agency was to bring own food as backup.

Of course adding a special meal also kills any chances of free or paid upgrades at the gate, as special meals depend on your class of travel.

Does anyone else have a better solution than what‘s outlined above?