r/Lufthansa

All Lufthansa lounges are closed at night. I have an early flight from Frankfurt (around 5am). Is any lounge accessible to business class passengers before the flight ? I searched the sub and google but didn’t find any info about this.

I was due to fly Singapore-Munich-Manchester in early April (family of 3). The flight was cancelled around 24 hours in advance due to the pilot strike at the time.

I was rebooked on a flight with a different airline the next day (+20 hours)

I kept all receipts for reasonable purchases for the extra day (meals, hotel).

I submitted a refund request and reimbursement for the expenses on Lufthansa's website after arriving home.

Today, I received the below email response. What actions can I take next? Can I dispute this under Regulation UK 261? I still have the receipts which I will resubmit (this part is terrible 'customer care'?

Thank you for your inquiry dated 17/04/2026 06:48. We sincerely apologize for the unintentional delay in responding to you.
 
We are sorry that your trip from Singapore to Manchester on April 14, 2026, did not go as planned. We apologize for any inconvenience this may have caused.
 
Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in Singapore and ends in The United Kingdom, we cannot accommodate your request for compensation according Regulation (EC) No. 261/2004.
 
As we have checked some receipts are blur so we are unable to consider it.
 
We would appreciate the chance to earn back your trust in our service and hope to welcome you on board again soon.

It has been a long time since flying on Lufthansa to TLS via FRA. I always fly United or American. This is the first time I am taking my wife to Toulouse with me and decided to take Lufthansa since United only flys to MUC and I wanted to relive my Lufthansa experience and try a different airport to connect. Also, I have never flown on an A350.

Question: how is business class on the DEN to MUC trip on the A350 and how long is it normally to get through passport control in MUC? Is it as bad as FRA?

Thanks in advance.

I recently traveller to Asia, FRA > HND with ANA in economy, ICN > FRA with Lufthansa Business.

I fly quite a lot, but most of the times with some Lufthansa brand. This vacation opened my eyes a bit more. The service on the ANA economy flight was superior to Lufthansas business, thats bad.

I like to fly business because of the seat, I am 1,90m tall and not the slimest, so the seat is really nice, apart from that nothing is worth the price of lufthansa business.

For example, they didnt even have nice snacks on the plane, woke up and wanted to watch a movie and got up to get some snacks, they only had almonds…

Hey everyone,
I’m currently in Shanghai after flying in from Germany, and I’m dealing with the notorious Lufthansa IT black hole. Hoping someone here has a workaround or has dealt with this specific issue before.
The situation:
• Original Booking: Economy class for 3 people
• Add-on: I paid €372.50 for advanced seat reservations in Economy.
• The Upgrade: Closer to the flight, I placed a cash upgrade bid for Premium Economy for €756 and won it.
According to Lufthansa’s own terms and conditions, if you upgrade to a higher travel class, the original seat selection fee becomes fully refundable. It’s supposed to happen automatically.
The Problem:
It did not happen automatically. I am already at my destination, and no refund has been triggered. To make matters worse, when I try to use the official Lufthansa Refund Form, the system throws an error and does not recognize my booking code/PNR (it says the flight can't be found or doesn't exist in that database).
I tried the "Elisa" Chatbot, which is completely useless and just keeps looping me back to the broken refund form. I talked to a phone agent who lazily told me to "just use the online form" even after I told them the form is broken.
My questions to the community:

1. Why do we have to chase Lufthansa down for this? They had no problem instantly charging my card €756 for the upgrade, so why is the automated refund of the old seats so completely broken? It feels incredibly scummy to make passengers jump through hoops for money that is legally theirs.
2. How do I actually get this solved? Since the main refund form rejects my booking code, is there a backdoor or a specific department I should contact? Should I wait a few more days for the flight data to sync, or file a manual complaint through the "Feedback/Complaints" section instead?
   Any tips or similar experiences would be highly appreciated. Thanks!

Hello, first time poster and longtime lurker here.

Husband and I are flying to Italy via Munich and boooed our tickets through air Canada using my TD VIP card as always. We booked premium economy flexible. The tickets are 014- . I am hoping to try and upgrade to business class, the AC app tells me to do this through Lufthansa but when I try the option is greyed out. Does anyone know why and whether it will be possible to upgrade?

Wanting to fly Lufthansa First Class on their 747 from Frankfurt to LAX in March 2027 (specific appeal is the terminal at FRA and flying the nose cabin home—the 747 is on my bucket list!)

Here's where I'm stuck: when I log into Miles & More and search the route, it won't show First Class award availability—just Business—and I'm not sure why? Business was around 80k when I checked on their website.

So I'm working somewhat blind on the actual cost / how many miles needed to redeem, which makes planning hard.

Does anyone know what is LH F actually costing on the FRA→LAX route in miles? 120k? More?

Alternatively, is using M&M's own program still the right path for F redemptions, or is there a better program given that I need to book well in advance? I've considered the Aeroplan strategy (since their redemptions are around 90k miles and can transfer in from partners) but I'm nervous about booking last-minute like that requires.

Im flying Basel to BHX via Frankfurt, all on a Lufthansa ticket. I’m a Swiss resident but non EU citizen and this will be my first time going through the Schengen border in Germany. My first leg seems to be a new flight (no history on flight aware) so no idea if it usually arrives on time.

My connection is 1:05 hours and shows a little warning sign for short connection. I’ve seen reports of long queues for 3rd country nationals at FRA, but no idea about the likelihood of queues at the internal passport control for transfers. Does anyone have an idea how long this takes? Will I miss my connection?

I have a father who is over 90 and need to fly back quickly if he has an medical emergency. Is Travel Guard, the insurance Lufthansa sells on its website decent? Would another company be better?

Apologies if this is a dumb question! I am flying Lufthansa for the first time in a few weeks, from Atlanta to Frankfurt. There's an offer to upgrade to premium economy and I'm trying to understand, do upgrade prices normally go up or down as the flight approaches? Would hate to buy it and then watch the price decrease by like 30%, but would also hate to wait and then buy it when it's more expensive. How does Lufthansa normally adjust their prices, or do they even adjust their prices at all?

Hey everyone, just wanted to share a massive warning about buying into airline artificial panic tactics, specifically with Lufthansa.

​Back in April, when the Middle East fuel crisis hit the news and Lufthansa announced they were cutting 20,000 summer flights, their marketing and booking systems went heavy on the urgency. They heavily pressured clients to lock in fares early to dodge skyrocketing fuel surcharges. Because their arbitrary "International Surcharge" (YQ fee) inflated our ticket base so high, we literally had to choose between paying the insane total premium or skipping a checked bag for my husband. We skipped the bag.

​Today (May 19), I did a mock booking for the exact same dates, exact same route (ICN ➔ CDG), exact same pet-in-cabin details. The price plummeted by 724,700 KRW (~€475 / $530 USD).

​What makes this infuriating is the complete hypocrisy:

​According to financial data tracked by CNBC/Goldman Sachs, Lufthansa already had 77% of its 2026 fuel requirements heavily hedged. They were cushioned against the initial blast, yet they passed a 624,600 KRW carrier surcharge directly onto us.

​The European Commission just issued an official guidance ruling on May 8th, clarifying that managing fuel price volatility is a normal airline business risk—not an excuse to dodge transparency or trap customers into non-adjustable, non-refundable tickets using artificial urgency.

​I’ve attached the full price drop infographic breakdown (personal info blacked out). When we called customer service to ask for a fare adjustment or a voucher for the massive difference, they completely shut us down saying "no refunds or changes are permitted on your fare type."

​Be careful booking flights this summer. Don't let their "surcharge panic" scare you into locking in inflated prices before the EU consumer protection fully catches up to them.

Hey I will be soon traveling and using the lounge, are the showers communal or private/ semi-private? I’m fine with either but would be good to know 👀