Splice will delete 1,343 credits I paid for if I cancel, and the 28-day rule isn't even in their Terms of Use
I've used Splice since around 2019 and currently have 1,343 unused credits that I paid for.
I haven't been making much music lately, so I contacted support about canceling and possibly getting a refund. They told me they can refund a maximum of six months.
Then I found out what happens to my credits.
If I cancel, ALL 1,343 credits expire after 28 days. If I resubscribe after that, they're permanently gone and I start back at zero.
I understand requiring an active subscription to actually USE credits. What I don't understand is permanently deleting credits I already paid for because I stopped paying them monthly.
I escalated this to a senior support member. They confirmed they cannot refund more than six months and cannot prevent my remaining credits from expiring. They also admitted the six-month refund limit is just an internal support authorization limit.
So I checked Splice's policies.
The 28-day expiration rule is mentioned in their Help Center and plan FAQ, but I searched their current Terms of Use and could not find that forfeiture rule stated there. Their Terms discuss credits and cancellation, but not that your entire paid credit balance gets wiped after 28 days.
Splice also literally sells additional credits for money, so we're not talking about meaningless reward points.
Their options are basically: keep paying, burn through 1,343 credits, pause for two months and then start paying again, or cancel and lose what you paid for.
I've been giving this company money for roughly seven years.
How is "keep paying us or we'll eventually erase your paid credit balance" considered an acceptable policy?