u/True_Tap2785

I will not be using SeatGeek again, and if you’re considering buying important event tickets through them, especially something like the World Cup, I would strongly think twice. I don’t usually write posts like this, but at this point I feel like I need to warn others. I bought 2 World Cup tickets for Germany vs. Curaçao at NRG Stadium through SeatGeek back in early December. This isn’t a small purchase, and with an event like the World Cup, you’d expect at least some level of clarity and reassurance. Since then… nothing. No tickets. No updates. No real communication.

I’ve reached out to their customer service multiple times, hoping to get a simple, straightforward answer about the status of my tickets whether they’re secured, when they’ll be transferred, or even just confirmation that everything is actually in order. Instead, every single time, I get what feels like the same generic, AI-generated response. No one actually looks into my specific order. No one addresses my concerns. They just send screenshots of their own website policies and basically imply: “not our problem.”

There’s zero accountability toward the reseller, zero effort to investigate, and absolutely no reassurance for the customer which is kind of the bare minimum when you’re dealing with high-demand, high-risk tickets like this.

At this point, I’ve honestly accepted that I have made a very bad decision buying through SeatGeek.
What’s frustrating isn’t just the delay, I understand tickets can sometimes be transferred closer to the event. It’s the complete lack of transparency and the feeling that once they’ve taken your money, you’re on your own. For a platform that positions itself as a trusted marketplace, this experience has been incredibly disappointing.

If anyone has gone through something similar or actually received their tickets through SeatGeek, I’d genuinely like to hear about it. Right now, it just feels like a gamble I wouldn’t take again.