Is my mom's phone cooked?
My mother tried activating a burner phone with a new number with trac phone, and when she set up the new phone it took her number from her original phone and moved it the new phone and took service off the original phone.
Problem is the burner has no service and says it has no number so now both phones have no service neither phone has a number and the number is connected to the trac phone account and the straight talk account has no number somehow.
Additional info.
Straight talk support is sending verification codes to the email associated with the trac phone account both the trac phone account and the straight talk account have different emails so it seems like the number is now linked to the trac phone account somehow
Support has also hung up on us like 3/4 times the second we explain what happened the put us on hold for like 7-10 minutes then hang up
Any ideas on what to do