Finally happened today
Barely a discussion because it was like a 5 minute interaction but my first customer today asked for a "decaf iced latte with a little bit of chocolate." We use toast as our POS, so they can see on their side what I'm ringing in for them. We have our syrups in one folder and chocolate is of course mocha. So I rang it in as Latte > Whole milk > Mocha, Light syrup > Iced. She's staring at the screen as I put it in (I don't really mind since if I get an order wrong it'd be a good catch) and I ask "can I get you anything else?" And she says, "no, but I wanted chocolate not mocha." I don't really know how to respond without sounding... rude? I replied "yeah! Chocolate is mocha." But I'm not sure if I came off rude. She just said, "oh okay! Sorry yeah I'm good!" How do you guys reply when someone asks for chocolate and not mocha?