Experience stores quietly reverting to traditional format
I got hired at a new experience store that opened back in late January. Since then, I have watched the experience model go from being a somewhat unique, and helpful addition to the Tmobile ecosystem, to just being a salary version of the job that I was already doing a neighborhood. They’ve tied our hands in our ability to cancel lines and assist customers, which was the primary reason for the existence of experience stores. We have faced several cutbacks and warnings from higher-ups who are claiming that we are attempting to defraud the company by guarding the numbers they so desperately chase. If the higher-ups truly want to see accurate reporting than I say, we should give it to them and they can see how awful their systems actually are. Because is Tmobile employees weren’t jumping through the hoops on a daily basis to maintain their interaction, counts, complete points, growth metrics, Visa sales, and now T-Life and magenta welcome, then the shareholders might finally recognize how feeble this attempt to digitize Tmobile actually is and how dangerous it is for the people who work there. Tmobile essentially recognized that they created a store format that was paying their employees too much money, and change their mind without telling their employees. Instead, they cracked down on the Very tactics that we were taught in formal training trainings to avoid interactions and people have been fired. This company is simply going to hell in a handbasket, and I truly feel for the upper management who has no justification for almost anything that they’re asking of us.