r/T_mobile_

I signed up for a 30d trial 4 days ago to see if coverage was vetter than AT and T (it is). On Day 4, I was charged $179.37 and spent 30 mins on the line with a representative who said that in order to secure a refund and cancel, I must agree to the Terms and Conditions he was reading, I didn't agree because I didn't understand the technical jargon, and at this point I simply wished to cancel and get a refund. The rep then told me to take a screenshot and send it to their billing website, this was wildly complicated and time consuming and they are the ones who sent the text. The link he sent for the billing website came from the same number as the text that said I was charged 179.37, so it was a legit T mobile text. He then told me I should call the bank. I made a report to the FCC.

I got hired at a new experience store that opened back in late January. Since then, I have watched the experience model go from being a somewhat unique, and helpful addition to the Tmobile ecosystem, to just being a salary version of the job that I was already doing a neighborhood. They’ve tied our hands in our ability to cancel lines and assist customers, which was the primary reason for the existence of experience stores. We have faced several cutbacks and warnings from higher-ups who are claiming that we are attempting to defraud the company by guarding the numbers they so desperately chase. If the higher-ups truly want to see accurate reporting than I say, we should give it to them and they can see how awful their systems actually are. Because is Tmobile employees weren’t jumping through the hoops on a daily basis to maintain their interaction, counts, complete points, growth metrics, Visa sales, and now T-Life and magenta welcome, then the shareholders might finally recognize how feeble this attempt to digitize Tmobile actually is and how dangerous it is for the people who work there. Tmobile essentially recognized that they created a store format that was paying their employees too much money, and change their mind without telling their employees. Instead, they cracked down on the Very tactics that we were taught in formal training trainings to avoid interactions and people have been fired. This company is simply going to hell in a handbasket, and I truly feel for the upper management who has no justification for almost anything that they’re asking of us.

Hello I’ve been with T-Mobile over 7 years as a mobile expert and recently found out they are closing our store and opening a new experience store. They gave us the option to apply to the new experience store or any other location that has available spot or get severance pay. I’m so indecisive… just need some pro and cons to help me!

My rebate card should have arrived on August 13th 2026 and I want to contact the CEO, the better buisness bureau and the FCC

I just got tmobile 5g internet this weekend. I had some issues signing up for some perks online, and when I went to the tmoble site, it said "site not available". And a number of other sites don't work.

I can log into Google, YouTube, Amazon, ect, but certain sites act like they are blocked. This states ez-pass site, indeed, and others don't work.

I called and told them that they work on my work computer, but since I got tmobile internet, they don't work on my personal laptop. He Daisy's it sounds like an update gone bad and could not help. I got an oil change this morning, and tested it out on their wifi, and those sites work. As soon as I came home, nothing...

To keep it short- I had been seeing discourse online surrounding long time T-Mobile customers being forcibly changed from their grandfathered plans. After nearly 15 years with T-Mobile, something similar happened to me.

Those of you that have been affected should file complaints about this with the FCC. While a few of us may, it’s going to take a community (specifically our T-mobile community) to see any change in these predatory practices

Is the Sam's Club deal at the kiosk decent? We're wanting to get the Samsung S26 Ultra with 1T memory. I see that it's available through the website online only. Would I be able to get it via the kiosk?

So it's been 6 days already past due since I was supposed to receive my mastercard digital rebate gift card worth $300 and every time I call in I get one seeming excuse after another what do I do i need my rebate gift card I did not sign up with Costco or Sam's Club I signed up at the official T-Mobile website and T-Mobile is well overdue to deliver my rebate gift card with just a master card logo on it

Then they claimed that 7 days is needed to generate the car and as of most recently rebate care is claiming that they are changing banking departments internally which I know is not accurate I know I'm talking to Filipino rebate care Representatives who really don't know what they're talking about more than half the time so should I contact the executive office directly I'm concerned that I might get blacklisted for doing that I know that Verizon has a nasty habit if you complain to the wrong people of blacklisting customers I could understand if it was like $3,000 to 3 million dollars but this is just a mere measly $300!

how hard is it to deliver $300?

Then when I try to activate voice lines they want to charge me $35 each time to do so like what the heck?

I'm **exceptionally** happy with the recent changes at T-Mobile.

A store representative signed me up for the T-Mobile Visa card. I get 2% back on my monthly bill, which adds up to $60 a year!

And I only have to pay 28% interest, which is only an additional $140 a year.

Also, with the recent addition of 36-Month Flex EIP, I can pay more interest on top of my interest. I love the option to pay nothing out of pocket.

As someone who lives paycheck to paycheck, I love the ability to own nothing and be happy. The cost of living is outrageous!

**I'm doing my part to stay in debt. What are you doing? It's a small sacrifice for the benefit of the Shareholders.**

The best part is all, are the recent layoffs and outsourcing of labor and reducing my human interaction by using the T-Life app.

I don't want to be burdened by things like reading, speaking, and thinking. I want an app to tell me what I want.

The cost saving are passed down to me in the form of a better network and feeding Srini Gopolans children.

American CEOs are our most valuable resource. Without their ingenuity we would all be lost sheep.

T-Mobile Shareholders, two 👍👍!

As gas prices and groceries continue to soar, I know can rely on T-Mobile's AI assistant and mounting debt to keep me motivated.

Truly the best of us succeed in this economy. T-Mobile execs deserve EVEN MORE! ❤️❤️❤️

[removed]

I’ve been with T-Mobile long enough to remember when working here actually felt different from working for the other carriers.
There was always pressure to perform — it’s sales, obviously — but there was also a culture behind it. Customer experience mattered. Employees mattered. Leadership talked about being the “Un-carrier,” and for a while, it genuinely felt like we were building something different.
Over the last couple of years, though, it feels like that identity has slowly disappeared.
Everything seems to revolve around squeezing another metric out of every interaction. More products, more attachments, more services, more conversion, more pressure. Goals continue to increase, expectations continue to pile up, and staffing doesn’t always seem to increase with them.
And then there’s the constant scorecard mentality.
You can have a great month in several areas, take care of your customers, develop your team, solve operational problems, and keep a store/business running — but somehow the conversation still becomes about the one metric that wasn’t good enough.
It creates an environment where people aren’t asking, “What’s best for this customer?” anymore.
They’re asking, “How is this interaction going to affect my numbers?”
That is a dangerous shift for a company that built its reputation on supposedly doing things differently.
The pressure also keeps rolling downhill. Senior leadership pressures field leadership, field leadership pressures managers, managers pressure employees, and eventually the customer feels it. Meanwhile, experienced employees who actually remember what the culture used to be are becoming burned out, disengaged, or leaving altogether.
What’s frustrating is that I don’t think most employees hate T-Mobile.
A lot of us actually care about the company. That’s WHY the direction is so disappointing.
There are still great leaders, great employees, and great teams here. But increasingly it feels like the people closest to the customer are being asked to accomplish more with less while being measured by an ever-growing list of metrics.
At some point you have to ask what the endgame is.
If every customer interaction has to produce another sale, every employee has to constantly outperform increasingly aggressive targets, and every leader is terrified of missing a KPI, eventually something gives.
Usually it’s the culture first.
Then the employees.
Then the customer experience.
And eventually the brand.
I’m curious whether other current or former T-Mobile employees are seeing the same thing.
Does T-Mobile still feel like the company you originally joined?
Because from where I’m sitting, the logo is still magenta, but the company behind it feels very different.

…Another rep lied to me about leaving notes on my account.

Trying to reactivate a recently-canceled line to add the standalone $10/mo T-Satellite plan. Here’s what happened, in order:

1. Online signup: Failed at the final step with a generic “error while submitting the order” message. No explanation given.
2. Phone support (1-800-937-8997): Waited 15 min for a callback, got transferred repeatedly, then the call dropped back into the general queue, and I had to re-enter all my account info as if it were a brand new call. A rep eventually told me I’d have to wait 90 days to reactivate.
3. That 90-day claim is false. T-Mobile’s own support page (t-mobile.com/support/account/cancel-service) states you can reactivate within 90 days without a new credit check, not that you have to wait 90 days.
4. T-Life chat: A rep correctly told me no port-in would be needed, and said they added notes to my account to make an in-person store visit quick and easy.
5. In-store visit: No notes were on the account. The store rep said a port-in would be required, directly contradicting chat
6. T-Life Chat (1 hour): Got bounced back and forth between customer support and virtual sales.
7. Follow-up chat with T-Force(2 hours): Confirmed what I already knew, no resolution, no acknowledgment of the false notes claim, no compensation offered for the time.

Filed an FCC complaint today (category: Availability) since T-Mobile is required to respond in writing within 30 days.

Has anyone else dealt with this level of inconsistency trying to add standalone T-Satellite as a non-current customer? Curious if this is a known pattern or if I just had a uniquely bad run through four different channels in one day.

Why does anyone choose this company????

Hi everyone! If there is any inside people here who can/will answer this -- excellent! What I'm curious about: does T-Mobile allow/disallow access to certain frequency bands, or change something about the way your phone communicates with the network, based on the service plan you're paying for? I'm aware of QCI levels. I'm talking about being able to use certain frequencies (or not). Am I making sense? 😭

I received the mass text the same time everyone else did about the migration from Magenta to Experience signature. I had 9 lines 2 were free that I didn't use. I cancelled 2 and ported 3 lines out to my kids in June. When I got my July bill it was normal for the remaining 5 lines. The tmobile app said I was set to be migrated on August 10th. I just received my bill and it still says magenta for charges August 10th to September 9th. App still says I'm being migrated on August 10th. Anyone else experience this?

Does anyone else have the supplemental SOC of GRNOPTOUT included with their T-Mobile plan, just curious please?

From what I have researched about it (also please feel free to correct me, if I am accidentally misunderstanding anything here), it seems that having the supplementary SOC GRNOPTOUT attached to a T-Mobile plan can successfully serve as a permanent opt-out against forced plan changes and also plan price increases. TehPirate's SOC tool for Firefox showed the SOC GRNOPTOUT as one of the applicable SOCs in my T-Mobile plan.

Apparently T-Force is able to apply this extra SOC to plans, but only if the plans meet certain criteria like legacy flags and legacy plan features that don't have a direct compatibility linkage to modern plans, etc. It has to be activated before a hypothetical plan migration, but it may be harder to secure it now than in previous years.

Does anyone else have any experience please, with this particular SOC? Thanks!

You know exactly why.

So here I am once again on a closing shift waiting for 9:10pm. Store signage, Google, T-Mobile. Com, etc all say we close at 9:00pm. Our DM doesn't let us lock the door until 9:10pm. I don't understand why this is. Does anyone else deal with something similar or is he just crazy? I'm due out at 9:30pm after we do the closing shift stuff but if someone walks in at 9:09pm , I have to do whatever it is they need and everyone knows that can take upwards of an hour or more depending on what needs to be done. ie: a problem data transfer after an upgrade. This grinds my gears so bad that I can't close when I should be able to. Just wondering if anyone else deals with this also or it's just my store or area.