r/T_mobile_

I am formally disputing repeated equipment/device charges related to a returned T-Mobile device that was sent back using T-Mobile’s authorized UPS return process.

The device was returned using the following UPS tracking information:

UPS Tracking Number: 1Z5499A0107408815

Return Service Information: Electronic Devices Return Service Reference Number 1: 772551829 Reference Number 2: Device Only

Additional Return Label Information: Tracking Reference: 1Z 9B8 6E7 90 1570 2126

Despite the device being returned, my account has continued generating substantial charges associated with this equipment.

Examples of charges include:

• November 19, 2025 – $589.60 Description: TMOBILE*AUTO PAY 11-18 800-937-8997 WA

• May 19, 2024 – $511.99 Description: TMOBILE WEB UPGRADE 800-937-8997 WA

Additional historical charges associated with this account/device also appear in my records.

This appears to be an internal warehouse reconciliation failure between the returned equipment processing system and the billing/accounting system.

I am requesting the following immediately:

• Formal handset/device return investigation • Confirmation the returned device/router was received and processed • Internal warehouse reconciliation review • Refund/removal of all erroneous charges • Written confirmation that the device is no longer attached to any balance or outstanding equipment obligation • Assurance that future rebilling will not occur

I have retained documentation including: • UPS return label • Tracking information • Billing screenshots • Payment records

Please provide: • A case ID • Escalation reference number • Written confirmation of next steps

Thank you, J Harris

I’m in a rural area where one tower covers my home. Last Friday, that tower went down. It’s now been 7 days, and during my actual work hours I’ve had maybe 5 total hours of usable service.

This outage didn’t just take out my phone — it also killed my home internet, because my ISP uses T‑Mobile’s network through a third party. So I lost both at the same time.

By Monday I had no choice but to move my phone to Verizon just to stay connected. That part works fine now. But my home internet is still dead because I’m waiting on a replacement SIM to switch the modem to AT&T. That delay isn’t T‑Mobile’s fault — but the reason I need the SIM is.

Here’s the real problem:

T‑Mobile doesn’t own the tower in my area.
They rely on another company (FiberLight) for backhaul. When that goes down, T‑Mobile just shrugs and says they’re “waiting on the provider.” No ETA. No accountability. No updates. No fix.

Meanwhile, Verizon and AT&T do NOT have this issue here. Their towers are stable, and they own their infrastructure.

If you live in a rural area and need reliable cell or home internet, learn from my experience:

Do NOT rely on T‑Mobile.
If the one tower they depend on goes down, you’re done — and they will blame the other company and leave you without service for days.

I’ve been without usable home internet for a week now. This has been a mess.

Does t mobile also waive remaining credits if you deploy or station OCONUS like at&t is known to do? AI said theyre not very known to do that and typically just hold ue payments. nyone with experience in that

I've been dealing with painfully slow hotspot speeds on my iPhone for months. Running a speed test on my phone directly: 300+ Mbps. Running the same test on my Mac connected to the hotspot: 0.5 Mbps.                             

And this is original hotspot connect

And this is after i open FastNet app

 

I'm a developer so I decided to look into why. Turns out the traffic gets flagged and slowed down when it goes through WiFi hotspot. But if you route it through USB instead using a local proxy, the traffic looks the same as  regular phone usage.                                                                                            

  So I built a small Mac + iPhone app that does exactly this. Plug in USB, click one button, done. Went from 0.5 Mbps to 220 Mbps instantly.                                                                                               

  I will put up a page about it if anyone's interested                                                                                                                                                                

  Not trying to spam — genuinely built this to solve my own problem and figured others here might have the same frustration. Happy to answer any technical questions.