u/LetsGoFlyers33

…Another rep lied to me about leaving notes on my account.

Trying to reactivate a recently-canceled line to add the standalone $10/mo T-Satellite plan. Here’s what happened, in order:

1. Online signup: Failed at the final step with a generic “error while submitting the order” message. No explanation given.
2. Phone support (1-800-937-8997): Waited 15 min for a callback, got transferred repeatedly, then the call dropped back into the general queue, and I had to re-enter all my account info as if it were a brand new call. A rep eventually told me I’d have to wait 90 days to reactivate.
3. That 90-day claim is false. T-Mobile’s own support page (t-mobile.com/support/account/cancel-service) states you can reactivate within 90 days without a new credit check, not that you have to wait 90 days.
4. T-Life chat: A rep correctly told me no port-in would be needed, and said they added notes to my account to make an in-person store visit quick and easy.
5. In-store visit: No notes were on the account. The store rep said a port-in would be required, directly contradicting chat
6. T-Life Chat (1 hour): Got bounced back and forth between customer support and virtual sales.
7. Follow-up chat with T-Force(2 hours): Confirmed what I already knew, no resolution, no acknowledgment of the false notes claim, no compensation offered for the time.

Filed an FCC complaint today (category: Availability) since T-Mobile is required to respond in writing within 30 days.

Has anyone else dealt with this level of inconsistency trying to add standalone T-Satellite as a non-current customer? Curious if this is a known pattern or if I just had a uniquely bad run through four different channels in one day.

My primary network is Warp. I’ve noticed that the top left area of my iPhone sometimes says US Mobile WiFi and at other times says VZW WiFi when I am on a WiFi network and WiFi calling is available. Is this expected?

I change the setting to “5G Auto” whenever I add an eSIM, but I am curious about why the default is “LTE”.

Is WiFi calling from other Apple devices supposed to work when they are not nearby and connected to the same WiFi network as my iPhone? I have WiFi calling set up properly on multiple family members’ Unlimited Starter plans running different networks. Some of us are on Dark Star, and some of us are on Light Speed. WiFi calling only works when Apple Devices are on the same WiFi network as our iPhones.