Help regarding boost infinite

Last year I upgraded my phone from the 16 pro max to 17 pro max, after reading what boostmobileblake said that financing was exactly the same thru Apple and it was thru boost mobile.

Here’s the issue, I ported out my number to t-mobile going to use the 800.00 switch promo, T-Mobile sent me the 800.00 to pay off my device which I owe 799.00 on it. But now boost mobile also wants 499.99 for the 16 pro max that I traded in a year ago!

I have the tracking number and this email from Apple that they received the 16 pro max

My bill over the last year does not even have a 16 pro max on it??

The retention dept told me I only owed 834.00 for my 17 pro max.

I need some help please

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u/TurnipOld9723 — 14 days ago