u/TwoPlusSave

TL;DR I had an old address in my Apple Pay, didn’t notice it during the checkout flow, asked for an address change on my order, they said they can’t because the shipping process has begun??

I get it- shoulda checked twice. But:

The time pressure put on even getting to checkout made me panic
This is such a simple and common user input error that they should have the ability to address. Why even have customer service reps if they can’t solve a basic issue?
“The shipping process” literally just means they sent my info to their distribution company. Send different information.
Nearly every web retailer has the ability to change a shipping address prior to the goods being in the air. You wanna sell direct to customers at this demand and scale? Then get your shit together.
If there really is no turning back (fix this) then let customers know that’s the case.

Here’s to hoping my fancy deck doesn’t get shipped to my old apartment that’s literally being demolished as I write.

Let’s pile on the Goblin Storm rage with this dumb customer service interaction