Steve is MIA and Non-Responsive for Over a Week Now…
First thing I want to say is I am posting this reluctantly…I have waited about 4 days before posting this, hoping something good would happen.
Short Story: I have ordered from Steve before…zero problems. All good. I order from him because of the enhanced level of quality and customer service. Most recent order was for 2 watches…went through the quality process, green lighted both watches, then played the waiting game.
A shipping label was finally created with USPS. I previously shipped with FedEx but Steve is no longer recommending that. All good. Items actually shipped about two weeks later, with a tracking number…I tracked the shipment all the way to my town in the USA…all good. The day the item was out for delivery, I received a text message from USPS saying that the items was “underliverable due to an incomplete address.” I had verified the address with Steve prior to shipping.
Now comes the disconcerting part…I immediately texted Steve via WhatsApp and provided a screenshot of the text from USPS, asking Steve what should we do…no response. Radio silence…nothing. I have sent texts via WhatsApp for about 5 days now…zero response…nothing…no acknowledgment, nothing.
I’m now out around $1,100 and I had also pre-paid GoldJaws to plate one of the watches for me (that’s on me). But Steve…where are you? No one has even had the courtesy to respond to me in any way, shape or form.
I’m posting for two reasons…First, does anyone have any advice on anything that can be done here? Or am I just cooked? Second, since it has been a week at this point with zero response, I sorta felt compelled to let others know about my experience.
I’ll happily take any questions anyone has or any advice anyone has.
Many thanks.