u/UnderstandingOwn3493

So I have been employed with Staples for 9 months now and everything was going great from the time I started up until recently. I had been covering print/Front end(cash, shipping, passport photos) and it has been a challenge but I was surviving despite the lack of training/proper training.

Our tech guy left a little over a month ago after working there for several years and I managed to earn full-time hours shortly before my 3 month probationary period. So everything has been going ok/fine but about 2-3 weeks ago manager told us exact words "I just got my ass chewed out by head office" about stpp so the pressure was on to the point they were being crusty and rude towards me plus our receiver who has been therefore 15 years got written up for it. Also, now that they hired an actual print supervisor they have been treating me like I don't matter, manager has had poor communication and almost comes off as though she doesn't care and cut my hours back down to part-time. Never in my life have I ever had a job that puts you back to part-time after earning full-time hours cause I worked very hard, took on extra shifts, etc so I was surprised, but all the other part-timers hours got cut down too. What's the point hiring a bunch of people if you don't have enough hours to go around? Or is that just how Staples operates?

Also, we had a visit from district manager about a month ago just to talk with everyone about protection plans, etc. They this week HR came and had visit with GM. The odd thing was I overheard HR take GM and assistant manager "let's go outside the store for a moment" then I overheard HR tell them both "just that one thing, otherwise everything else looks fine" but also we are having another vidit from district manager again first week or two of June and HR will be there that day to talk to associates to check in so hmmm...another thing that I found to be odd was that the mall manager came in a month or 2 ago to take photos of the front area so we had to clear all the counters off. There has been at least one store that got closed down at the mall our Staples is in and customers have been coming in asking if we are closing down too, but my manager said no we aren't. So I don't know, all I know is I have worked in retail and alot of other jobs and never in my life experienced anything like this, needless to say, I gave my notice as I am tired of the bs, I get it every job has its bs, but this place is just crazy. I have never seen a store with so many changes in such short time period and sick of the attitudes from GM and assistant manager at times, plus as I said now that they hired print supervisor, they have been kind if snubbing me, treating me like crap, I am over it and won't stay in a place I am not valued. Just today I had a customer tell me "I wish you were here the other day, you really know your stuff unlike some of your other coworkers" I felt bad and didn't know what to say so I didn't say anything at all. It's because no one gets properly trained in that place. They just expect yoy to pick up on it and if you've been there a year or more they get annoyed when you need help. I've had so many great customers though while I was working print, I did pretty good considering the circumstances, but sadly, I don't think this is ever going to change. I am sorry for such a long post. I would appreciate any feedback and what your experience has been. Is this just the way Staples is? What I don't understand is how it went from alright/decent for several months to total crap in just a few weeks, like what?! Makes no sense, but glad to be getting out of it.

So I have been employed with Staples for 8.5 months now. I have not missed a day since I started, regularly picked up shifts, worked my butt off to earn full-time hours despite the lack of training and not being totally trained/trained properly(just like the girl before me). Everything was going alright up until recently. About 2 weeks ago, manager told us she got yelled at by head office regarding stpp/hit rate and that end of the month I will be back down to part-time hours as she said summer it gets slower I guess, but they also hired a girl to be print supervisor, thankfully as we have not had one since I started and the one they had quit shortly after I started and I was not taking that on. Manager pulled me into the office and told me that numbers need to change and that they will do what they can to work on it with me, etc which they have not. Since then, her and my assistant manager basically ignore me mostly, hardly help out, i called in sick last week as I was not feeling well, called in sick again this week for another day as I ended up getting a bad headache. I made them aware ASAP but got zero reply back from them. I am in print department but also running cash, and shipping and am expected to do it all which is fine until we get a large print order and I can't get it done right away always being interrupted to run cash, etc. They also mentioned that I am still not using the one cutter but it is because I am short, nor have I had much experience using it as its my coworker who does the cutting orders and said she is fine with it, but now all of a sudden its an issue and now all of a sudden there is zero response from manager or assistant manager yet they tell us to check our messages on the app we are to use specifically for communicating/calling in sick, etc. My assistant manager can have a not so positive attitude at times and I have watched her totally ignore customers when they approach her to which they come to me for help. I just feel like in the last couple weeks their attitude has changed and it's making me not look forward to going to work, but the thing I find that is sending alarms off for me is the fact that they did not reply to my at all. That to me is a red flag as I have done nothing wrong yet lately when I am at work they act like they don't care if im there or not, at least it seems that way. I am just worried because neither of them have replied back to me this week when I called in sick and I gave more than enough notice ahead of time, I understand they both are busy but to not give any kind of reply back is a red flag, especially when assistant manager is the MOD when GM is out of the store. I have been looking for other jobs and am waiting to hear back from my last job as they might hire me back but its not guaranteed hours, I am just worried if I lose job after this all as I have no other job to turn to right now yet at the same time I am very tired of it. Unfortunately it will not change and even the girl thst was there when I started told me "I don't know if you are going to like it here because they will make you do everything and not help, it's too stressful" and I did not see it up until this point because the last several months honestly were not that bad but then our tech guy who been there 6 years also left but things were still ok-ish, but its more these last 2 weeks since manager had the phone call with head office and since they hired print supervisor things have just really gone downhill and so I don't know what to do, I'm afraid of facing them on my next shift even though I have done nothing wrong. I have been feeling like a soul-less zombie with no motivation since then. Please tell me I am not the only one. I also was told they have a high turn-around rate for employees...not sure what to make of this all.