u/UniqueIntroverted

Rant incoming:

I have a had a few callers lately where I absolutely see where they're coming from. It does not make sense for the bank to cancel your auto pay and require someone who has never logged in to log in to set up a new one.

However, what customers don't seem to understand is:

I'm not refusing to help you. I can't. The option is not there, there is not a button sitting here that I am refusing to press. Someone above me decided the option would not be provided and so it was not programmed in. Threatening to cancel your accounts will not make it appear. Escalating will not make it appear. Annoying me, even if I somewhat agree with you will not make it appear. It just makes me want to 'accidentally' disconnect the call.

I've taken your complaint and given you the available options. If you don't have any other concerns kindly get off my phone, goodbye.

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Rant loading:

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I have had so many people lately that have so called fraud charges going back years. And not just little 4.99 ones, I just had someone who's been paying a second phone bill of about $70 for a year. How do you not notice a second phone bill for a year? The correct bill isn't even the same amount, it is closer to $50. One comes out at the beginning of the month and the other comes out around the 20th.

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The caller was talking like they wanted sympathy cause they did have two accounts at some point but one was for a now deceased family member. They called the company and this mystery line does not seem to be related to the deceased person.

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I could understand the month after the other account was cancelled but a year?!

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Sorry I had to get that out.

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How much would it take for you to learn another line of business and handle two call types?

I was offered the option but the raise is less than 1 dollar. I'm thinking of turning it down. The other line is easier but I also hate how they handled it. Basically told me at the end of the week and it starts on Monday. It just feels messy to me.