u/UsedCarValue

My account got hacked two months ago and miles and more failed to secure it or freeze it. Called maybe 20 times but can’t get any results.

Is there a way to talk to security team or some at higher level support to get some results ? Hacker still accessing account and taking all the miles as soon as these are posted. I can’t do anything as hacker put his email as travel id and has new password. Service team is useless and saying it’s a back room security issue but said I can’t talk to them. Any ideas ? Thank you!