What happened to RockAuto
I’ve used these guys for years for brake pads, filters, bearings, and even engine parts. They used to be totally consistent. If they said it would be there by Saturday, it was there on time or even earlier
Recently I purchased brake pads and they said it would be there by Saturday. 2 weeks pass, nothing is delivered. Apparently the shipper has asked the order be returned. I contact them through their website to be told I need to wait at least 3 weeks before asking for a refund. After 3 weeks I ask for a refund and they tell me they are waiting for the parts to be returned and that I will be responsible for the return shipping fees. I argue with service@rockauto.com a couple times and give up. I disputed the credit card payment and got my money back.
RockAuto is not the same as it used to be. It a borderline scam. Ship out parts, have them returned before they get to the customer, then charge them a return shipping fee. I will never use them again. I’ll pay the 10-15% markup and go to the local auto supplier who somehow is able to get parts shipped to them that don’t need to be returned before they even get a chance to look at them
Rant over…