Tech Said New ONT is Worse
Hello! Long time lurker, first time poster. I'm in the Southern California area and we've been on FiOS ever since it was Verizon's initially. We currently have a Motorola ONT1000GJ4 installed in the garage that's been slowly dying with each power outage and it's been getting worse and worse to the point it now doesn't connect back automatically after an outage.
A ticket was put in where the ONT was supposed to be replaced. We had a technician come out and replace the AC Adapter on the ONT but when I asked about replacing the ONT itself, they said that I wouldn't want that because the newer ones are worse than the current one. I was wondering if that's everyone else's experience too? (Both with being told their old ONTs are better and the new "GPON" ones are worse?) I'm on 500/500 service and after reading everyone's posts on here, it seems like I should be asking for an ONT replacement to the XPON one or upgraded to 2 Gig for a month and then downgrading back but I don't know if I'd be able to keep the 1-year locked price of my 500/500 plan in that case.
Thanks in advance for ya'll's help and advice!
EDIT: 2 for 2 Technical Support Representatives won't replace ONTs without it failing. 2nd one recommended I upgrade to 1 GIG for the ONT replacement but couldn't guarantee 12-Month Discount.