My account got deactivated for facial recognition failure
I accepted a gig yesterday like I normally do. I took a selfie to verify my identity and I walked to my truck. When I got inside and opened my phone to start my route, the app was stuck on my account profile and read “deactivated”. I was so confused and frustrated. I looked in my email for any info, and it stated that it detected facial recognition failure. Apparently they use a third party software to verify identity. I had already started the gig and everything.. smh I submitted an appeal and called customer service. They told me to wait to hear from the Trust and Safety Team. I have about 200+ deliveries under my belt, and rely on Roadie for extra income as I have a full time job M-F. Why would I try to purposely sabotage myself by putting another face in the selfie? Has anybody ever been through something like this?