u/Valuable_Iron_2890

Hi everyone,

I'm a founder based in Canada doing customer discovery with trade businesses (HVAC, plumbing, electrical, roofing, landscaping, etc.).

I've recently been helping a few businesses implement AI voice receptionists that answer customer calls, schedule appointments, and update their CRM. What surprised me is that answering the phone is only one small part of the operational challenges they deal with every day.

I'm now researching whether there's an opportunity to build a broader AI-powered platform that helps automate more of the business—not just customer calls, but things like:

• Scheduling & dispatch
• Customer communication
• CRM updates
• Estimates & invoicing
• Job tracking
• Follow-ups
• Other repetitive admin work

I'm not here to sell anything. Before building further, I want to understand what actually frustrates business owners.

A few questions:

1. What's the biggest operational bottleneck in your business today?
2. Which tasks consume the most time but add the least value?
3. Which software do you currently use, and what do you wish it did better?
4. If you could automate one part of your business tomorrow, what would it be?

If anyone is open to a 15-minute conversation, I'd really appreciate it. Happy to buy you a coffee if you're in the GTA, or jump on a quick call if you're elsewhere in Canada.

Thanks in advance!

Hi everyone,

I'm a founder based in Canada doing customer discovery with trade businesses (HVAC, plumbing, electrical, roofing, landscaping, etc.).

I've recently been helping a few businesses implement AI voice receptionists that answer customer calls, schedule appointments, and update their CRM. What surprised me is that answering the phone is only one small part of the operational challenges they deal with every day.

I'm now researching whether there's an opportunity to build a broader AI-powered platform that helps automate more of the business—not just customer calls, but things like:

• Scheduling & dispatch
• Customer communication
• CRM updates
• Estimates & invoicing
• Job tracking
• Follow-ups
• Other repetitive admin work

I'm not here to sell anything. Before building further, I want to understand what actually frustrates business owners.

A few questions:

1. What's the biggest operational bottleneck in your business today?
2. Which tasks consume the most time but add the least value?
3. Which software do you currently use, and what do you wish it did better?
4. If you could automate one part of your business tomorrow, what would it be?

If anyone is open to a 15-minute conversation, I'd really appreciate it. Happy to buy you a coffee if you're in the GTA, or jump on a quick call if you're elsewhere in Canada.

Thanks in advance!