Why are they destroying their company?
I bought a Pod 4 system a few years ago. Massively expensive here in the UK, where it costs $3,371 and $404 per year subscription.
Despite that, I loved it. I thought it was worth every penny and I even recommended it to several other people who all bought units.
Last year it had an issue. It stopped recording sleep data. I contacted them and it was no problem. They sent me a replacement cover and all was good again. Great customer service.
Now the actual Pod has failed, and it's been a nightmare. All of the support is AI, and it's terrible. It misunderstands the problem and sends you round in circles.
And when you actually speak to a human? They are even more useless than the AI. Then they stop responding to you completely. Despite the fact your Pod is still under warranty.
I've never seen a company go from great to terrible so quickly.
I was all set up to be a life-long customer and life-long evangelist.
Now, not only will I never buy an Eight Sleep product again, but I will advise others not to do so.
This is how companies die.