Anyone file a chargeback?
Ordered a nightstand to go along with our bed and the nightstand isn’t remotely the correct color/stain.
Contacted Thuma and they agreed that the color difference was too stark and offered to replace the nightstand from new inventory that was going to arrive at the end of May.
Reached out two weeks ago to see if there is an update and first response from them was there isn’t a record of a replacement order at all. When I asked them to scroll up in the email thread to where one of their representatives clearly offers a replacement back in the first week of May, I’m told my case will be escalated.
Still haven’t heard anything and at this point I think I have to do a chargeback, but what reason do I give? I did receive a nightstand, so Thuma can just say they fulfilled the order. I ask because some time ago I received an item I ordered online that arrived broken, filed a dispute and the bank sided with the seller because the item was delivered.
Is one dispute reason more effective than another?