How do you nurture your empathy dor your clients ?
Hello people.
I've been a hotline counselor for a bit over two years for a non-profit and I love my job, but sometimes I feel like it's all pointless.
For every call that I feel like I truly help the person, there's about ten that are just the same people who feel like they're just throwing up their problems at me night after night. Not to mention all the hostility, arrogance and other difficult attitudes that result from the concurrent mental health disorders a lot of them have.
Where I live (Quebec) I need a different diploma than what I have to work in rehab, and I plan to get it when I have the headspace for it.
Like I said, I love my job, and I love that we help people that have a harder time getting help for a variety of issues. All these things I am having trouble with I can handle just fine when I have had a long weekend or time off. But near the second half of the work week I feel drained and less patient.
So how do you guys deal with the bad behaviour and seeing the same people over time and not seeing any change ?