Paradise Pets
Anyone notice a steep decline in the care given to the animals at Paradise Pets in the last year or so?
Have been using PP for almost 4 years now, primarily for boarding along with some daycare stints. At first it was great! Staff was amazing, seemed as if everyone was well trained with a solid system. Pets always came home exhausted from play and happy. Never had a concern of leaving our pets in their care.
However in the last year and specifically since the change to using the second building for boarding drop off the experience has quickly gone south. Our pets come out and have little interest in us, only interested in beelining to the potty area outside. Even when we pay for baths they come out stinking of urine and feces, and when we wash them again at home the water coming off them is filthy. Our pets seem more traumatized than they seem rested or exercised. This last time, instead of taking any accountability they blamed our pets saying they probably went in their cages. Our animals are extremely well trained and both service animals, they would not go in their own sleeping area unless under extreme stress.
The young staff at the spa building front desk are incredibly rude and absolutely need to be retrained on hospitality if they are going to be the face of the company. One time recently I stepped into the bathroom when they were taking our pets back and they didn’t realize I was still in the building. The two young girls were talking poorly about us and making fun of our requests (it seemed to be primarily lead by one girl in particular).
I do wanna shout out the older gentleman at the main building who has always been a great with the clients and ourselves.
Curious if others have experienced anything similar?