30 minute window
Do not order online. I'm not sure if it was my mistake or theirs, but the wrong mower was ordered. I'm not sure how long after ordering the confirmation was sent, but it was long enough that I missed the egregious 30 minute cancelation window. First call woman referred me back to website - that is, she wasn't going to tell me the order couldn't be canceled, she wanted me to read cancelation policy. Called again for another staff to tell me that it hadn't been processed but it couldn't be canceled. FedEx label wasn't created until the following day. What kind of company works this way? I refused delivery and two weeks into waiting for refund - minus ~$50 for shipping. At least that's what they told me they were going to charge, I'll believe iot when I see it.
Update: Got tired of waiting for refund. Disputed with Chase Visa. Refunded full amount the following morning. No $50 deducted for shipping. I really don't get the 30 minute thing. Who does this benefit besides someone who needs a part yesterday? Greenworks I guess, somehow. Sure doesn't help my opinion of the company.