URGENT: Need advice on Air Arabia's credit shell
Hey r/AirTravelIndia
I am a passenger from India and i need advice from you guys.
I had booked an Air Arabia flight from Delhi (IGI Airport) to Sharjah (UAE Airport) in October 6 2025, for the duration 19 March to 28 March 2026.
As you all know, Dubai was attacked in March and we had to cancel our flights (due to the unsafe conditions, provided elder and young children were travelling with us). Since our flight wasn't cancelled by the airline itself, we went to the Air Arabia office in Delhi and after explaining our situation they provided us with a credit note of the booking worth 1.5 lakhs for 2 PNR (Since there were 10 passengers, we had 2 different booking under different PNR). Fast forward to this month, we realized that we have the credit note to utilize. We searched the flights to the destinations to which the airline travels, but all the flights were expensive. Additionally, 1 of the original passenger (aged 68) is having a surgery on 6 October 2026, making him unfit for travel.
We have emailed Air Arabia stating that since 1 of the original passengers is having surgery, he cant travel by a flight and their own policy states that only original passengers can travel. In resolution, we asked for the extension of the credit note by at least 3 months, but they denied stating that they cant do it because of their policy. How can i book the flights when 1 of the original passengers is unfit to travel? We have also tried via X, but they just replied by saying that the case has been forwarded to the relevant team. The expiry is on 7th of this October. Their policy also states that we can travel on the date from which the booking was made, meaning i cant book flights for march.
I want advice from this community for the solutions we can get to get the credit note extended.
TL:DR
Original Number of Passengers - 10 (8 adults including 2 elder passengers and 2 kids (aged 3 and 13)
Date of booking - 6 October 2026
Destination - IGI (Delhi) Airport to Sharjah international Airport in UAE
Dates of Travel - 19 March 2026 to 28 March 2026
Flight Number - Don't Remember (Will update in post tomorrow)
Booking Portal - Air Arabia's Official Website (Direct booking)
Summary - We got a credit note from the airline due to the unsafe conditions in Dubai. Airline issues us Credit note. Fast forward to October, Flights to expensive and cant book for further dates and 1 of the original passengers in surgery, making him unfit for travel. Stated these reasons to the airline via email but our request was denied for extension.
Need advice on what we can do.
Thanks In advance.