u/Vast-Virus-4404

I live in an area where Cox has a monopoly on internet; if there were ANY other options, I would have switched a long time ago. We have an outage about twice a month (in a good month) lasting anywhere from 3 to 12 hours. My spouse works from home full time and I work from home part time, so our respective employers are understandably annoyed by our frequent time out. $3 credit back isn’t cutting it for loss of income. Has anyone had any luck moving complaints farther up the chain for additional reimbursement, or at the very least calling attention to how much Cox sucks, or am I screwed until another provider moves to my area?