Westjet not honouring online price quote for change of flight
Situation: we have flights booked to Palm Springs on Nov 11 and 18. We booked econoflex so there is no change fee. When I log into the Westjet website and try to change the flight, it says there is $0.00 to pay for the change (including the difference in flight price) - first screenshot. After hitting "Pay now" it comes up with a window saying "Unable to process..... call us at (westjet number).." etc.
I called them and spoke to a surprisingly unhelpful telephone agent who attempted the same thing. Got the same screen as below and tried to process it only to have it also be rejected. He told me there was no price difference and no change fee. He asked me to hold so he could speak to his superiors then came back and said it will cost $145 pp for the flight change because of the flight price difference.
I argued that they should honour the price on the website that we both saw. He went onto say that he never said there was no price difference which really got me fired up because he was lying through his teeth. Anyway, he refused to help and refused to allow me to speak to anyone above him.
Has anyone else come across this problem before? how did you resolve it? I was really surprised that they refused to honour what the website was saying because they saw the exact same thing as I did. In general we've had good experience with Westjet but this customer service agent was quite snarky and unhelpful - I regrettably got fired up and was snarky in return but was so frustrated by him and their refusal to honour this.
