Quality Control Issues - Atlas Lite Desk
Has anyone gotten anything from Blacklyte recently with QC issues? my desk, 70.9" Atlas Lite, finally came in. Full Disclosure and transparency, I used a freight forwarder in tacoma to ship the desk up since I'm up in Alaska.
When the desk arrived, to my disappointment, that it was chipped in the corner right next to the logo. My first thought was to take it up with my freight forwarder, however upon inspecting the box, it was pretty much pristine minus some scuffs from sliding in transit. Also I didn't Notice the chipped piece in the bag the desktop came in. I can provide photos of the box but I have no reason to believe it was damaged in shipping, I also declared the value of the desk and bought shipping insurance just in case.
The 2nd issue i noticed is that after assembling the desk and finally getting the last screws on, when it came time to plug it into the controller, I noticed that I never received the extension cable to be able to connect whichever far leg depending on where i mount the controller.
I've been seeing posts that they aren't very responsive however when I did initially order they were very responsive to my shipping question since I ordered around the time of a sale and they ensured me promptly that they were experiencing an influx of orders.
Any advice as to what I should do next? It was a hassle to get the desk up here, so I don't want to return it, but it also wasn't cheap nor was what I received acceptable to any consumer.
TL;DR: Got my desk and it was chipped and it doesn't work because I don't have the proper extension to reach the controller.