2023 AO Smith heat pump water heater ECC failure.
My 2023 AO Smith electric heat pump water heater started throwing the ECC error code (compressor error). I contacted the manufacturer and got a Return Authorization #. I bought a similar unit (2026 AO hybrid) for about 3k and returned the old unit. I thought that I would be getting the new unit for free (replacement under warranty) but AO Smith only offered me about 1k compensation. Is this normal in the industry or am I getting screwed here?
I am not even discussing the labor cost for taking the old unit and replacing the plumbing for the new one.
Any thoughts? Can I fight this?