u/Vheraun

Hey everyone!

I recently moved from connecting the Woo app through Jetpack to connecting through store credentials, mostly to not slow down my e-shop with Jetpack.

Since then, the app's been much snappier, which is great, but there's a consistent problem:

• When changing something through the app, mainly product prices or order statuses, the change doesn't become visible in the app until much later. Refreshing seems to otherwise work fine, and new information (eg new orders) shows up instantly. Such changes are the only thing that doesn't refresh properly.
• The change does go through to the store instantly and correctly. It's just not updated in the app.
• That's true for multiple phones as well. If I make a change in the app using one phone, it will not update on any other as well.
• The update goes through sometime and then it shows up correctly, but I haven't timed how long it takes. It's definitely more than a few minutes, probably on the scale of hours.
• It doesn't happen with every case, but it's often enough (definitely daily).
• Example: I have an order On Hold and change it to Completed through the app. It is immediately changed to Completed in the actual website, including sending the relevant emails and so on, but the app still shows it On Hold. If I filter out Completed orders, this one will still show up, because the app still thinks it's On Hold.

Anyone else with this issue? Any solutions or workarounds? I've seen the Hippoo app also thrown around a bunch, but I have no idea if it's reliable.