How to get the best results from Vimeo’s customer support
I’ve seen a few people recently having trouble getting responses from customer support, so I put together a guide to help you get things fixed as fast as possible:
Support responses will always arrive by EMAIL
This is the case even if you ask in the ticket to be contacted another way. To keep things moving quickly the support team communicates across a single channel (email).
The first support response will generally arrive in a few minutes
If you’re already logged in, it’ll come to the email you use on your Vimeo account. If you're not, it'll come to the email you type in the form. Some people (I think) mistake the first email you get for an acknowledgement of the ticket. More often than not, it’ll either be a request for more info, or in some cases the full resolution!
Check your spam
Normally your support emails will land straight in your inbox, but it’s worth checking spam and promotion folders if you can’t find it.
If you want to search for it directly, you can search for support@vimeo.com, or your ticket ID (you can see it after you first submit a ticket).
If you reach out to me and the mod team please share your ticket ID
If you want some help in this Reddit, share your ticket ID in your post or DM. That means we can get to it faster. We've setup an internal feed that monitors for posts and shares them with the support team.
If you’ve got any more questions about customer support, let me know in the thread below!