Merchant issue with Apple Card
I've had an apple card for several years now and it's been my default card for everything. The credit limit is 26k. My credit score is 840. I'm in the process of renovating bathrooms in my home so the credit line has been helpful. I have multiple apple products and they're all financed at 0% with this card.
I ordered a product online and received a portion of the purchase. I contacted the merchant after realizing I did not receive everything I ordered and paid for with this card. I worked with them for several weeks, exchanging emails with customer support about the missing item then they went dark and stopped responding (the last comment from them was that they would 'let the vendor know' of the error). I contacted Goldman Saks for card support. I opened a case. So far, so good. The charge was removed but one month later the charge reappeared. I still have no resolution with the merchant. I contacted apple card support and was told I "am welcome to refile a claim" and they realize 'the outcome wasn't what I wanted'. WTH? I've removed the card from my wallet as the default and wont be using it again. Has anyone else had a similar experience? Is there an appeal process? I'm dumbfounded.