Burn out because of online pickup.
Hey y'all apologies if this sounds like me complaining ahead of time I just don't know if I'm the only one feeling like this.
So I've been full time online pickup for a little over three years now and have been a lead for over a year and especially in the last few months with all the extra orders and all that I've felt super burnt out. I haven't had this much issue in previous stores as I do at the one I'm currently at. For one my current group of people is... less than stellar. About two thirds of them shop under the 105 items per hour pick rate (some going as low as the 60-70 range) and everyday there is some drama between them. Management seems to be in no rush to replace them with more competent people no matter how many times I tell them I need better help.
Along with that the amount of people I have in my department compared to the amount of hours they give me for the schedule is ludicrous. I have 12 people in my department and they only hand out about 300 hours give or take. I'd love to say that's enough but 4 people (including myself) get at least 30 hours each week so it ends up turning into having to cut half the people down to the 15-20 hour range just to get by.
One last thing because this is already getting too long as is but it feels like management doesn't actually give a damn about the department. I understand they have an entire store but I've gone entire shifts without ever seeing them come in and check on us. And if and when I have to page them because something happened or we've fallen behind they like to take their sweet time responding so it makes it seem like they don't care about us.
This was more of a rant but I guess if anyone has felt something similar I'd love to hear about it or has advice on how to handle the burn out that would also be appreciated 👍