who can i talk to about hour allocations? tldr, my store got screwed out of 300 hours because the main street in front of the store was getting repaved during week 24, the schedule that’s being built this week. is there anyone i can talk to about getting those hours back for us because it was exigent circumstances?
edit: repaved. yes i know replaced is the same thing, but i didnt realize my autocorrect was changing it.
Black Cod. She says black cod. I swear she said black cod.
On Wednesday I was at stop & shop and had 5-6 items in my cart. The store was not busy (I wasn't blocking anyone pathways) and parked my cart at an endcap and stepped away for 1 minute (no exaggeration) to grab a bag of chips and when I came back, the cart was gone. I spent 10 minutes walking around the store looking for it thinking a customer took it, but nothing, and I had to leave without buying anything because most of the items were grab & go prepared items and I got the last one... Fast forward to today, I go to a different stop & shop a few miles away, grab a cart, grab some popsicles and put them in my cart and then park at an endcap again. The store is 90% empty (not busy.) I'm gone this time for TWENTY seconds to grab bread and when I get back, I see a worker running off with my cart with the popsicles. I have to jog up to her and she's handing my cart off to a guy worker saying "bring it to self checkout" and I'm saying "that's my cart, that's mine" and the guy just shrugs and is like "oh." Not even a "sorry about that" wtf?? I understand if you think a cart is abandoned, but how are you gonna see any random cart and just take it, when if they had waited 1 minute they'd see in both cases it wasn't abandoned?
My sister worked at a different (not either of these 2 stores) stop & shop for 2-3 years and said it was horrible and people were beyond dumb..... is it yalls policy to just see a cart and take it? Not wait a few minutes to see if someone just stepped away for a minute? Lesson learned though, only going to Market Basket now and can't step away from cart for 30 seconds without it getting taken.
Why do some customers not understand when I tell them over and over that what they want is beyond my control?
I finished shopping and came back to the room to go stage. It was my very first shop of the day so I literally had like JUST clocked in less than a half an hour ago.
Everyone else was shopping as well and I heard over the desk page that OLP had a call holding on line 1. I only really answer the phone when there's no one in the room, since I'm mainly a shopper. So I picked it up and this woman was asking about the status on her groceries because when she checked, it said that it wasn't packed yet. We were a little behind, but not critically where stuff was late and people were waiting. The hour was due for noon and it was a bit over 11.
Before I even asked what the name of her order was, she literally said: "I need these groceries delivered by noon because I have clients and one's in a wheelchair"
I replied and just asked her: "Ok well, what's the name of the order?"
She had to say it multiple times and I had to ask her to repeat a lot and say it slowly because she was kind of speaking fast and it was kind of muffled over the phone, so simple letters like d and z were easily audibly confused between one another.
Eventually I had found her order in our system, and it was yellow meaning it was still being shopped. I told her that and she just yelled: "OH MY GOD!" When I went to go see batch progress to tell her how long it would take it to be done, there was only one person shopping the last of the hour (which included her order number) and they had roughly 15 items left.
The problem is, she was a 3rd party pickup, so that means regardless whether we're done or not, a 3rd party service such as Doordash or Instacart, is picking up for her to deliver. We don't control WHO shows up nor WHEN to pick up her order to deliver to her, but she was somehow acting as if I did have control over that. She yelled at me saying "I NEED THESE BY NOON."
I politely asked her not to speak to me like that but she wouldn't stop. I tried telling her: "Ma'am, even if we were done, a 3rd party service is picking up for you and we do not have control over who that person is nor when they come"
She's yelling screaming: "YOU'RE SUPPOSED TO KNOW THIS" and other things I barely remember, because I've already tried explaining to her a thousand times, and it's falling on deaf ears, she honestly was barely even letting me get a word in, and I really just wanted to get off the phone with her because she wouldn't stop yelling at me.
Thing is, I'm normally a shopper in the department, since facilitating is pretty stressful for me especially when we are behind. But my shopping pick rates are normally 190-200+ now. So when we're behind, I gotta be shopping nonstop. Can't do that when I'm the phone with her though and she's just nonstop berating me.
When I kept politely asking her to please stop yelling at me. She just screamed: "GET MY GROCERIES DELIVERED" then hung up.
I finally was able to go shop again, but I had to bring a couple orders out real quick because there were a lot at once and some were calling but we couldn't answer because I was stuck on the phone with her.
It didn't seem to matter how many times I tried to explain that we're not the ones who deliver the groceries. We just shop them, store them, and whoever is coming to pick them up to deliver, it is completely out of our control from there.
Anyways, it really should be water under the bridge, I've been trying to brush it off, but I don't know, I needed to articulate this off my chest somehow.
On a lighter note, these are some good shops I've had!!!!
i’ve been getting nice hours. been in the company almost 3 years.met great coworkers.
get hours in other stores
but the pay is just shitty.
anybody else been searching for another job?
part timer here
idk where to look.
Hello!
i interviewed and sent out my background for my local stop and shop, but i guess they recently got a new HR guy in as soon as my background went through and I've called every week for a month now asking for a update, and the HR guy is telling me he doesn't have access to see the background checks, and
I called again today and now he's saying the store doesn't have access to the background checks yet, and told me to check in sometime next week, what do i do at this point.
I was hired and did my onboarding paperwork on 5/4. The hiring manager told me once I was in the system which would be a few days she would call me with a training schedule. That was last Monday. I text her this morning asking if she perhaps had a training schedule for me since I hadn’t heard back after my paperwork said she’d call this afternoon. Now almost 6:30 pm and still she hasn’t. Really frustrated with the management and I haven’t even stated yet.
How do you hire someone and then they don’t give you any type of schedule yet. Meanwhile the day of my interview they were already asking me if would consider going full time. This is a second job for me. I’ve been in retail for 24 years. When do they normally give out a schedule training or otherwise? I don’t want to be annoying and look desperate but I need to be working and getting this money.
Anyone that’s done the opposite switch (was full time and went back to part time) what were the steps?? Do you give your manager a list of stores you want to go to, and they send you there based on availability, or is it something different?? Once you tell management what day will be your last day as a full timer before dropping down do they have to honor it, or can they be jerks and not honor it??
For context if it helps: full time meat clerk currently: got written up twice in 2 weeks for not having any product and I’m getting tired of the stupid BS when they expect us to make lemonade out of chicken shit while giving 118 hours to the whole department with absolutely no support. Went to the store I first started at, and both the perishable manager, meat manager, and the meat full timer (an old cutter) all said they would take me back if I dropped to part time.
Hi everyone. I work at stop and shop, in the pharmacy department. I am a technician and I make the same amount of money as a clerk. I personal think it’s a little messed up because we have way more responsibilities and work. Imma yap to my union representative and see if it does something.
From Mass here. Anyone going to cutting in the meat dept. what are your feelings about it. Lack of help especially since they removed all the automatic wrapping machines
Lately whenever work calls me in on my day off, I get hit with this huge wave of shame and guilt if I say no. Today they called because they had two call-outs and asked if I could come in, but I already made plans for the day and honestly don’t really have the mental capacity to work today anyway.
Even though I know I technically didn’t do anything wrong since I wasn’t scheduled, my brain immediately goes to:
“You’re lazy.”
“You’re letting people down.”
“You’re inconsistent.”
“You should’ve just gone in.”
I’m just wondering if anyone else struggles with feeling this guilty saying no to work, especially when they really need help.
So I redeemed my points to $5 grocery dollars while waiting in line to the cashier to pay. I have $7 fried chicken 8 pieces. It didn't come off in the cashier, the assistant told me it might be show up right away maybe come back next day. What the heck! 15mins later tried again still nothing. Wondering if the cashier did something wrong or grocery dollars really didn't take effect right away? Bizarre digital coupons or saving stations coupons come off right away..
Is the 8 pieces fried chicken not eligible to use grocery dollars?
Throwaway account to avoid more retaliation. Does anyone else have a full timer in PFS who mostly stands at the computer and watches Y&R episodes on their phone?
He intentionally slows our metrics down. The way he adds wasted time to a pick list is put the first page of a center store label sheet together with an unrelated perimeter zone like, frozen/dairy, meat produce then hands it to the shopper and says "here, now make SURE to combine these two." And then the route results in one or two items from a handful of center aisles, but also hits three different corners of the building, not in order, to pick up just one or two items and requires labeling more bags than fit on the cart because raw meat has to be separate from other chilled, vs dry vs. chemicals etc.
If the software claims to economize walk/pick ratio, Slick Slackerman has found THE way to undo what the software is intended to do. How much did they pay for that software?
Question: When employees schedules print up as Facilitator as opposed to Shopper, why is it they are always put in a shopper role for their whole shift regardless? Too lazy to train? Or is it because Sir Slackerman doesn't want to lose control of his metrics gaming? Maybe upper management is fooled. But they should care because his style of "facilitating" brings the whole department's metrics down and the store has to pay more employee hours to that department than it really needs. This is so he can stand off to the side and stream episodes of Y&R on company time and go home untaxed by customer interaction and tired from pushing a cart full of 24 pack waters zigzag throughout the store.
One way he makes his own metrics look high is to hardly ever do a regular shop using the CnC cart where you're pausing for customer questions and aisle jams and asking managers about OOS while your timer is running. Instead he goes in one shot and gets all the preorders from deli and speed scans them in the back room.
Would even the union help employees who have been targeted by him? Because he's union too. Is it metrics fraud only when a customer gets overcharged and this is basic just internal metrics sabotage?
TLDR: facilitator falsely inflates his own metrics and sets up workers under him to look more inferior than they actually are. Who cares? Union, AP, District, SM, ethics?
Edit is for spelling Y&R soap opera