Insta360 GO 3S Reported as Lost – Is There Any Way to Unlock It?
Hello everyone,
I’m looking for some help or advice regarding an Insta360 GO 3S that I purchased second-hand.
When I bought the camera, it was still completely sealed in the original box. After purchasing it, I contacted Insta360
Support and specifically asked about the warranty. I was told that the warranty would start when the camera was activated for the first time, so I felt comfortable going ahead with the purchase.
However, when I finally opened the box and tried to activate it, I discovered that the camera had been reported as lost by the original buyer. Because of this, I cannot activate the camera at all, which also means I cannot activate the warranty that I was told would start with the first activation.
I bought the camera directly from another person, so unfortunately I don’t have an original purchase invoice or receipt. The person I bought it from is also no longer reachable.
I still have the original box, the camera, the serial number and everything that came with it. I am not trying to bypass any security measures. I simply want to find a legitimate way to verify the situation and have the device unlocked or transferred to my account.
If anyone has experienced something similar or knows of a legitimate way to resolve this with Insta360, I would really appreciate any advice.
I will also attach photos of the camera, the original sealed box, the serial number in case they are useful for verifying the situation.
Thank you!