
Assigned seating issues/questions for a son with disabilities.
We are embarking on a cruise with Royal Caribbean on Saturday, and regrettably, I utilized their application to purchase our Southwest plane tickets. Through their app, I provided details regarding my son's low vision and his physical and mental disabilities, which include hydrocephalus with a shunt, cerebral palsy, seizures, low vision, and autistic tendencies such as jumping and flapping. I carefully selected seats that I believed would keep my husband, my son, and myself together to help my son manage the four-hour flight and minimize any potential disturbance to other passengers from his flapping or bouncing.
Upon logging into the Southwest Airlines app to check in, we discovered that our seats are separated. We are in different rows, across and behind each other. I contacted Southwest Airlines Customer Center, and the agent informed me that she was unable to make changes from her system. She added notes to our account and advised me to speak with a gate agent to resolve the issue. Is there any other action I can take to ensure we are seated together?
On the website, it says to let them know 24 hours in advance. Maybe that is why she is making notes in the account that I called. Hopefully, that will help; otherwise, am I hosed?
Have any advice for a mother dealing with anxiety?😮💨 Any tips would be greatly appreciated!❤️