Unacceptable Host Support
VRBO has locked me out of my host account for nearly a week now. I can’t even close the account
I’m a VRBO host with active bookings, and I’ve now been unable to access my account for nearly a week.
This started with a login/account problem that VRBO support has been unable to fix. I’ve called repeatedly, spent an absurd amount of time on hold, been passed through support, and was told the issue had been escalated to technical support multiple times.
I still cannot log in.
That means I cannot access my booking calendar, properly manage my existing reservations, or see what is happening with my property.
At this point, I’ve had enough and would like to remove my property from VRBO entirely.
Except I can’t do that either — because VRBO has locked me out of the account.
So I am now in the bizarre position of having active reservations on a platform that I cannot access — while my property remains available for new bookings. I am also unable to remove my listing or close the account.
I have contacted support again in writing and asked them either to restore my access immediately or help me close the account and tell me how my existing reservations will be handled.
Has anyone else had this happen? If so, how did you finally get someone at VRBO who could actually resolve it? At this point, I’ve been through three support representatives and two supervisors, and I’m no closer to getting back into my account than I was when this started.