u/Wacabletek

Ping in Rphy nodes

So when we launched Rphy nodes for a while we could not get it to ping the DNS servers on our meters, they said just use 8.8.8.8, and that seems to have been fixed recently. However, I was never very fond of pinging DNS servers as I have no clue about hops on the CRAN, etc.., to say you have a problem here not on the node. I would much prefer to ping the cmts, before and as we go forward the RPHY node I assume? Does anyone know if a tracert shows the actual rphy node or is the first hope now the VCMTS which is utterly useless to ping?.

Thanks. AI thinks it can be done but cannot explain how, or where you get the RPHY IP, so yay that's about as useful as asking a supervisor something like this.

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u/Wacabletek — 3 days ago

How long does the support usually take to respond?

My amplify [wifi 5] has been disconnecting randomly from my modem, The modem shows no problems logged, the amplify will not let me see the logs so I submitted a ticket 7 days ago with no updates in a week [beyond the we got your request and we are working on it here is your ticket number email]. Seems excessive just to let me know if there is a problem being logged or not. I have checked the app, the web site, and my email, even the junk mail, and nothing. not an ETA of when it will be looked at, or anything else.

Is there a way to translate the log into a viewable source does anyone know? Maybe I should open it up in a binary editor and see if anything is readable or if it has to be decrypted in some way..

Thanks.

reddit.com
u/Wacabletek — 11 days ago