Asked and received the Saks credit
Saw a post here that few people got $50 Goodwill credit for the discontinued Saks credit.
I chatted twice but they didn’t budge and gave me the marketing spiel about other benefits. I called and asked them politely but they again said it’s for low-tenure members.
I went back to the post and saw that even people whose membership was from the 80’s and a decade old were getting it. That’s when I wanted to stop being nice.
I called them third time. Referred to the previous call and asked for a manager. Asked the manager that how is it that the guy I referred the card gets nicer benefits while I get screwed i.e. am I paying annual fee to subsidise other people getting nice benefits?? I personally felt foul play for being loyal.
I reminded him that Amex is one of the only bank where the customer and customer service are equally powered to raise disputes and Amex in 100% of the cases just gives an automatic credit for disputes less than $10. So, I asked him if we wanna actually “play” by the rules .. just 5-6 disputes away. He then said .. that’s too much for $50 and gave the credit.
Before someone says “dispute a lot and they will close the account”… Amex has a very big threshold before they cancel, dependent on spend. I got to know this from someone inside Amex.