Why are the banks so difficult in the UK to deal with getting add ons to your own business account
Just for context I'm currently a customer for banking with the NatWest, 1 personal account and 2 limited company bank accounts.
Now for my first business is trades based so my options for customers for payments are.. payment over the phone, I've got a terminal so tap and pay/ card in and enter pin..
My second business is an online business with business educational access products which runs purely on stripe..
so it was ridiculously easy to register for stripe I thought well I'd rather business 1 have the same features just with the NatWest rather than stripe so it ties together..way easier for customers to pay by secure link for my trades business. So called NatWest and asked if I could have the 3D secure link package added on as I'm an existing customer and already have a separate account for taking payments.
Got sent a bleeding questionnaire.. with the exact same questions as when I opened the account to get the terminal set up.. phoned the NatWest up and asked why I need to fill the same form out when stripe takes literally minutes.. why is it so difficult