Virbo changed my cleaning fee.
I’m wondering if anyone else has had this experience. A while ago Virbo kept calling saying they could maximize my bookings. They wanted me to lower my cleaning fee from $100 to $50 so that there wasn’t such a shock when guests see the total cost. I told them that it often took 2 hrs to clean my 2 bdrm apartment which is $80. They suggested I lower my cleaning fee but raise my night rate. I finally agreed and said I would lower it to $75 and only raised my Saturday night price by $25. Later I realized that I’m being taxed on that money, but not on cleaning fees. Anyway I decided to leave it be. Until today when reading a breakdown of a payout and realizing they are charging $50 for the cleaning fee, for both my units. I should have been paying better attention but I hadn’t noticed that until a year later. Virbo is trying to put the fault at my feet for not noticing that they changed the fee to $50 despite my refusing to do this. I want a refund from them as I have been losing money on cleanings this whole year. Has anyone else had something similar happen with Virbo?