People who Refuse to be Helped
Ok. I work at a seasonal restaurant 7 months out of the year. It's outside. We open in the spring and run through the fall, until the weather gets too inconsistent.
We just opened for the season. Two weeks ago was our Mock Service/Soft Opening/Friends and Family day. We sent invitations to regulars and industry and vendors, we were allowed to invite our own friends and family to come, and when we had space we would also take walk-ins off the street. This entire day is treated like a training service, and everything is comp'd by corporate.
So when we take a walk-in, we detail them on what's happening. "Welcome! You're looking for a table for two? Absolutely, I'm happy to get you to a table right away. Just so you're aware, we're not open yet, but you're welcome to join us for this Training Shift and help us iron out the wrinkles! Everything you order today will be on the house, and we appreciate your feedback to help us improve!" Very typical corporate script.
A woman comes in. She's looking for Happy Hour. I tell her we DO have a HH, but we're not offering it today, because of the above reasons.
"oh, well I'm really just looking for Happy Hour."
Ok. "Well again, we don't have HH because this is a Mock Service, but everything today is FREE, including alcoholic beverages. Our full menu is available. For free."
"Oh, I don't drink, I'm just looking for Happy Hour."
At this point I'm completely unsure how to help this person. She doesn't even know what's on our happy hour. She's never been here before, she said so. So I know she's not looking for any exclusive items (of which there's only two). She wants Happy Hour!
"Oh! Well aside from alcoholic beverages, most of our happy hour snacks are things on the regular menu, just at a discounted rate. Those are are also available today. For free."
"No, thanks! I REALLY just wanted Happy Hour!" And she waved in a friendly way and walked away.
This woman was never mad, never rude, never entitled. She was friendly and polite the whole time. I just have no idea what she wanted, or why EVERYTHING BEING FREE was not it.
THAT'S NOT HOW IT WORKS. I DON'T UNDERSTAND.