r/TalesFromYourServer

I’m the only manager

I manage a very busy restaurant.

I am the only manager.

I manage the kitchen, the front of house, I do inventory, scheduling, ordering for front of house and back of house, catering orders, and private events

I have been in this position for 6 years. I am finally leaving with a 4 month notice. Crazy right?

I am just now waking up to how embarrassing some of my job is while I train the new manager.

I feel bad he was mislead to think there was more support from a key hourly or a misguided “lead server”

The team is overworked and no one wants to help close.

My shifts are typically a 13-14 hour day. I work 5 days a week. I get to leave early one night which my boss said is a luxury and privilege.
I honestly had a panic attack on Saturday realizing how toxic my work environment has been.

My boss also employees his wife who refuses to work Sundays and works about 20 hours a week. She’s supposed to help manage but doesn’t.

How can I have a constructive conversation with me boss? He seems to live and be totally unaware of the ongoing issues

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u/Urbitchassmum — 22 hours ago
▲ 2.0k r/TalesFromYourServer+1 crossposts

What is the most RIDICULOUS Dine n Dash or Complaint for Comped Food your customer has tried to pull?

When I was a server on the Vegas Strip, I had a 20 top walk-in for a birthday. Usually a party that size would have to make reservations and a card would be put on file. However, since it was a high volume weekend we already had the events room open for overflow so we decided to seat them there among the 2 and 4 tops added to accommodate the influx of people coming in.

Everything went smoothly, until I went to put their dessert order in. The group started screaming, SPRINTED OUT, and one yelled "A f**king roach fell on my arm!" My manager runs in hearing the commotion, the group is gone and immediately manager starts doing damage control. My fellow servers were all reeling because chances were every table in that room was about to get comped. It's a desert, sometimes bugs happen especially in the hotter seasons, and that's procedure.

But here's where things get interesting: the lovely gentleman sitting next to the table that fled got on his hands and knees under the table and pulled out the BIGGEST roach I've ever seen. The gentleman immediately started laughing and said "Either Vegas has become a magical tropical oasis, or someone left their pet roach behind".

Turns out, that gentleman was a former exterminator and an amateur entomologist. The roach in question was a MADAGASCAR HISSING ROACH. Exotic pet shops sell them for $1-$10. Sure enough, when we checked the cameras, after I took the dessert order, they gathered their things. One of the ladies grabbed a Tupperware out of her purse and released the roach on the table.

I have to say, that was very creative. But it has a happy ending. The gentleman, an absolute legend, ended up asking for a to go box to take the roach home AND the remaining tables were so disgusted and appalled by the dashers behavior that a few of them left tips for me even though I wasn't their server. Apparently, they felt bad that I had to deal with that lol.

So again I asked you.. what is the most ridiculous thing a customer did to avoid paying for a meal?

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u/AGirlNamedDean — 3 days ago

Customer attached a photo of me to a complaint email, manager hung it in the kitchen instead of talking to me. Is this unprofessional or is it just me?

So I work in a fast food restaurant and I am kinda pissed about this situation with the general manager. I work the evening shift (from lunchtime to closing around 11), and my GM is rarely around past 4, so we don't interact a whole lot. Last night we were super short staffed, on account of the GM scheduling barely enough people and one of those people not showing up for his shift. It was around 9:00 at this point and my one coworker who was working the drive through window was on break, so it was just me up front. Due to the aforementioned short staffing, I was doing drive through, bagging orders, making drinks, helping my one coworker who was in the kitchen by himself, and various other minor tasks.

So while I'm by myself up front, about 9-10 decently sized orders come in at once, including both Doordash/Uber Eats as well as drive through, so I'm pretty swamped and am rushing around trying to do things in the order they came in. At one point, I'm making drinks for a Doordash order when a customer comes in and yells at me to get my attention. I should mention at this point that I'm have one headphone in as I'm working, which has never been an issue before and lots of my coworkers do it as well, all with no comment from the GM. So I take out my headphone to go talk to this guy, and he says he'd been sitting at the drive through window for 5 minutes and no one has come to the window, so he came inside. Now, I know this is an exaggeration because it had only been about 3 minutes since I handed the last person their order, but I apologize and say I'm working as fast as I can and I'd have his food to him as soon as it was ready. He continues to talk about how I should have said something to him about the food taking a long time and yadda yadda, I go back to continue what I was doing. While I have my back to him, he apparently walks back behind the counter to take a photo of me with a headphone in bagging an order, and goes back to wait for his food at the counter (which takes just around 2 minutes).

Anyhow, sometime between when I clocked in today and when the GM left at 4, she had printed the email she received from him with the photo of me blown up to about 3 feet tall and taped it to the wall above the area where we clock in and had marked it up with giant circles and comments in sharpie, and then left without saying anything to me. The email read (verbatim) : "Just wanted to let you know what was going on I own a business and would hate to see this drive thru times are horible and you have workers who seem like they don't wanna be there and have an Airpod in thought I'd let you know hope you get the problem taken care of!", and the comments written on the photo say "(OP) AIRPODS UNACCEPTABLE", "FLOOR TRASH UNACCEPTABLE" (with 4 fries on the ground by the fryers circled), and "DRIVE THRU 11TH PLACE UNACCEPTABLE"

Is it just me or does it seem like this is the least professional way to handle this kind of situation? Also, it feels incredibly dumb to blame me for ticket times being slow when there are people no call no showing to their shift and the GM's not scheduling enough people. Just wanted to get some thoughts from others who may have similar experiences.

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u/DirectComparison6531 — 2 days ago

Update on my post "My coworker and I walked out on our coworkers because they were drinking and didn't change our shift on time"

https://www.reddit.com/r/TalesFromYourServer/s/W79BhObD3r

Hello everyone! I never expected this to get this attention lol. In full honesty, this incident happened in March and I wanted to upload it back then, but it never did, bad internet I guess, and I eventually forgot about it. so I uploaded it the previous day. For starters, I have since quit from there, mainly because I was able to pursue my dream career, but I remember those moments clear as day.

I'd like to also add, that the establishment is a local business in a small town in Europe. My bosses are both the partners and owners of it. It is pretty chill and in truth we could drink during the job, ONLY if we didn't have customers and we would just have a non alchoholic beer or a glass of wine. No laws against it.

To the update now. As I mentioned in my previous post, I was working with the coworker that ordered last minute and demanded to cooperate, let's call him Tom, the next morning. The air was already stiff as the shift started and no words were exchanged, aside from good morning. Before that, I had a fine relantionship with him as we would joke and help each other. He was clearly still mad and upset, but no one wanted to open a conversation about it. Hours later, both of my bosses appear but acting as nothing happened. I figured that they had talked to the barman, I'll call him Alex, and Tom in private, and didn't want my side of view. At the same time, the girl that changed my shift, (fake name) Lisa, appeared with her bf, who also works there, and they ALL sat in the corner of the bar away from me. Tom also joined and they started talking about the previous day's incident. I was watching it from my side and I couldn't believe my eyes. They were acting like I couldn't listen to them too, as if I wasn't just 2 meters away from them. Really silly just watching it. No one came to talk to me afterwards. My shift ended and I went home.

The next day I was working with Alex and he came and asked me if I heard or they told me anything. I answered No and explained to him what I saw. No one talked nor informed Alex too, so we were both in the dark. We were both in disbelief but we chose not to do anything really. I was planning to leave anyways and Alex was thinking about it too. The only difference that happened was that our coworkers were coming 10 minutes before their shifts to change us, so I guess that was what our bosses told them to do. Until I quit, they held it, but who knows if they did afterwards.

So, that's really it. They were and still are a clique, so whatever us "New employes" said, we would be in the wrong. Whatever. I'm glad I left the place. It was giving this type of environment from the beginning, so I kept a low profile. Aside from the incident, I had a good time there and I still say hi, if I'm in town. Even though I don't respect Tom and Lisa anymore.

Thank you all for reading. Have a nice day.

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u/RedFeather0002 — 3 days ago

Banned customer help?

Okay so, I am often the only person on shift, or it’s me and another girl… all the staff is under 22 which does suck when customers get pushy
Whats the best way to deal with a banned customer without them reacting badly, because sometimes it just feels easier to let them have a drink?

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u/Copper_beany — 3 days ago

trained a new server today and i can't tell if im overreacting.

first off, I(20F) didn't know I was training anyone tonight, i was on a double and when i came back for the night shift, they kinda threw her(54F) at me😭

the first thing this chick says to me is "ugh i can't believe they STILL have me on training" she was told upfront that she would have 5 training shifts before she is put on the floor. i understand 5 might be a little crazy, but you are new, you agreed to this, and every single one of us had the same amount of training shifts. so for the first hour maybe, it's all she could talk about. just nonstop complaining that "this is stupid, i don't need any more training, i know what im doing, i have 30+ years of experience as a server, there is nothing you are gonna tell me that i dont already know" just on and on and on. i let it go, and didnt really say much because quite frankly, I didn't have the energy to, but i really hated the disrespect... i know she's 30 years older than me but regardless, i am the one training you in this situation, the least u can do is be respectful and professional?

as the shift continued, i decided to kinda let her take the lead, and i would just shadow her and help her out where she might need it (since she didn't even need me there apparently) at one point we were taking a tables order and the lady ordered a create your own pasta, which we are supposed to upsell if they would like any meatballs or sausage or cheese... just any add-ons that we have available, and she didn't offer them, so I jumped in and did it. Once we walked away from the table, she was all "man you cut me off before i even had the chance to ask if they wanted any add ons" just all snappy, and full of attitude. i apologized and we moved on.

then, our GM let her know that she should be offering fresh ground pepper if someone orders a salad, and she came complaining to me that "why am I getting in trouble for something that I wasn't told to do? You didn't tell me I had to do that so how was i supposed to know we have to" I tried to explain to her that our GM wasn't mad at her, she was just trying to help her learn, and she got super snappy, and was kinda throwing dishes around in the bus tubs"

All night it was kind of just like that on and off, where she would get super snappy with me, or complain about every little thing. But finally, when it was time to do our money report, I showed her how to do the math that we needed to do, and once let the manager know we were ready to check out, there were some issues with some of the customers that she had to deal with, so we were just standing and waiting for our manager to be done dealing with the angry customers. and she did not like that our manager was taking a while. she was all "ugh can't she just do her job and get over here?" and "I would like to go home and get some sleep since I have to be here in the morning tomorrow" and "this is taking forever I'm not waiting anymore." so she clocked out without even asking me, or checking with anyone, and she left.

The restaurant I work at, requires you to check out with the closing server, so they can make sure you did all your closing duties properly, and you need to wait for a manager's approval, and once your money report has been taken care of by a manager.

It just seems crazy to me to be so disrespectful, impatient, overly cocky, and plain rude while you're still actively training. and this might be harsh of me but i don't think she's gonna last long, and i hope she leaves soon because i really don't wanna have to deal with her complaining ass every day, i will lose my mind.

(bonus complaint of mine: she made comments about my body multiple times calling me wildly skinny, and malnourished looking, which personally has always really fucked with my head, so that was just like the cherry on top for me)

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u/virgobunnyz — 5 days ago

My coworker and I walked out on our coworkers because they were drinking and didn't change our shift on time

Hi. This is my first time writing a reddit story. Where do I start and where to begin. This incident happened 3 hours ago. For starters. I work as a server and my coworker as a barista-barman, at a cafe-bar from 8 in the morning till 5 in the afternoon. It was a busy day and we were already having plenty of orders. Suddenly at 4 o' clock, the 2 coworkers that were going to change our shift, walked in with a group of 8 people, including one of our bosses and his wife, and sat down and wanted to order some drinks. My cowoker and I went wide eyed.

For those who wonder, those coworkers do hang out outside of work or even during work with each other and with their bosses. They have been working there for as long as the business exists. Personally I don't mind, because our bosses are really good people and so far really nice bosses, they had my respects from day one. My coworker and I started working there 5 months ago, and obviously we don't have those same relantionships , but maintained good work relantionships.

To continue from where I left, we treated them as regular customers, took their order of drinks, served them and all that. Then half an hour later, they asked for another round of drinks. At that moment my coworker and I were wondering if they were even going to change us in time. Again, aside from them, we had other orders, so we never stopped working plus we were trying to do the tasks before our shifts ends. like filling the fridge, cleaning, etc. As we were planning to get ready to leave, one of the coworkers appeared 5 MINUTES before the end of our shift and told us to serve us ANOTHER round of drinks. At that moment I was stunned and I reminded him that in 5 minutes we're changing shifts. He said: "Yeah I know, just serve them anyway." That would take us another 15 minutes bc at the same time we had to serve another big table. We were exhausted. The bar-man immediately got mad and abandonded his shift and informed the boss, that was still there drinking, he's leaving. They got into an argument as my coworker told our boss: "You tell me to arrive 10 minutes early before I change someone and to him you don't say ANYTHING and just let it slide and continue drinking?" . My boss answered him that he is in the wrong and after that my coworker said goodbye and left. I also was ready to leave and the guy that put the "another round of drinks" turned to me and demanded me to cooperate. I said "Excuse me? I cooperated enough. I did my part and I'm done with my shift. I'm not gonna deal with this now." He said that the program says that you stay till 5 o' clock." . I answered "Νο. I reminded you that you start in 5' and we always come at least 5 minutes early so the tasks can be done and we can leave at 5 o' clock. That is a respectful thing to do to the people that were already working and need to leave in time." I wanted to say more but we were having a lot of customers so the girl, that changed my shift, broke it off and I said goodbye and left. Obviously she is not a saint in this whole situation, because when their order came in, they were laughing and giggling.

Tomorrow morning, I'm working with that coworker and I don't know if it's going to be brought up or not.

If anything happens, I'll update.

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u/RedFeather0002 — 5 days ago

"He Talks to Everyone That Way..."

In my late teens and early 20s I worked as a waitress/server for a small local diner that had more than one location in my city. Unfortunately, the diners no longer exist but at the time they served 24 hour breakfast and steak meals with refillable coffee. Usually, we had two to three waitresses along with a short order fry cook. Sometimes, the fry cook was the manager or assistant manager. I was a pretty good waitress and could take in multiple orders by memory well. One day, a middle-aged couple came in and sat at a front booth.

I had their table and walked over with water, menus and my little pad tucked in my apron. I greeted the couple politely and instantly the wife was polite but her husband was not. I asked what beverage did they want to start. The woman with a smile asked for juice but her husband didn't even look at me before saying, "coffee!" rudely. I filled their drink order giving them time to look at the menus. As I returned I took the wife's food order. She again was very kind and polite. I got to the husband and I'll never forget how he talked to me...

Me: And for you sir?

Man: I want a three egg special. I want my eggs over hard! Not scrambled, not over soft, NOT over medium. Over hard!

Me: Okay, got it.

Man: I want my hash browns well done! NOT medium, NOT light, WELL, Understand!?

Me growing frustrated but remaining polite: Got it.

Man: I WANT wheat toast! I want it lightly toasted! Not dark, not medium! LIGHTLY TOASTED!!!

Me:🤨 Sir, do you think I'm stupid?

The man just stared at me surprised.

Wife: Oh, don't mind him...He talks to everyone that way.

Me: Wow...

I wrote and repeated his order back just as he said it and walked away. I made sure to reiterate his order as he said it to my manager/fry cook. She made it perfectly and they left us a decent tip.

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u/PowderFresh86 — 5 days ago

not sure what to make of this situation with a regular at my work

Hi guys so I'm (18f) not on Reddit at all (I'm not sure if it’s like the wrong subreddit please let me know if I should post somewhere else)

But I thought I'd try posting this since I feel really confused and frankly uncomfortable

So basically I work at a pub as a waitress and there is this older customer 50 something-ish he comes quite a lot, likes to start conversations, and always tips very well.

I’m quite chatty and friendly with customers anyway so when he first started talking to me I thought nothing of it. we've got loads of regulars who come in for a drink and have a chat with the staff. Some are a bit odd, some are quite nice. But nothing he said was particularly weird or sexual. And he also gets on well with another female bartender (20 something) and shes never had any issues with him.

At some point he asked me if I had a boyfriend. I don’t remember him saying it in a particularly dodgy way so I don’t want to make it sound like he definitely meant something by it.

Then the other night I was actually sitting there with a friend I wasnt working

I was also completely wasted (Not my finest moment)

He was there and said hi, then

Me and my friend were sitting up at the bar and at some point I realized he slipped like £200 into my bag.

Like... £200??? And I wasn’t even working that night.

I also vaguely remember him giving me a hug.

Then afterward my friend told me that he’d apparently been staring at me for the majority of the night.

Anyways I was feeling weird about the whole thing the next day so I spoke to the bartender since she’s friendly with him also.

She basically said hes never been sexual with her or made any advances and that she thinks he’s just a nice guy who likes giving people money or feels like he has to tip loads for attention or something. she was very surprised when I told her about the £200 though, but ultimately said the same thing as she said before.

But I can’t help but feel icky about the whole thing. Between the £200, the hug, the boyfriend comment, and the alleged staring. Am I crazy? Is it not super weird and inappropriate?

I really don't know what to do.

I still have the £200 in my bag and I haven't touched it. I'm not going to use it, I don't want it, but I feel weird about giving it back I don't want to make a scene or anything.

hes well liked there and I really don't want to blow the whole thingout of proportion.

I'm worried that maybe I'm overreacting or that I somehow gave him the wrong impression by being friendly. Like I said I'm quite chatty and I've had situations before where I was accused of sending mixed signals. I also actually like this job but now I'm kinda dreading going back there.

don’t know if I’m being completely daft about this or if I’ve got a reason to feel a bit weirded out.

Wow sorry this came out long but I would really really appreciate any advice. I don't know whats the right thing to do here

Thanks a lot for reading❤️

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u/alicia3714 — 5 days ago

He Threatened Me!

I just found this subreddit and decided to reshare this story here. In my late teens and early 20s I worked as a waitress/server. I worked at an old fashioned local diner in my city. The job was fun and the diner was really cute and had multiple locations. It had a bar area and jukebox. We sold breakfast and lunch items and stayed open 24/7. I worked the day shift with the manager and usually one other waitress. The manager doubled as the Short order fry cook. We had a few regulars that came in on certain days at the same time. They were old guys that shamelessly hit on us and made crude jokes.

One day around two hours before my shift ended a tall gentlemen walked in and took a seat at the bar area. I greeted him, gave him a cup of water and set a menu before him which was customary. I told him to call me over whenever he was ready to order. He said nothing and just stared at me smiling. I asked if he had heard me. Still nothing, just staring and smiling at me. I walked away and his eyes followed me everywhere. He hadn't touched the water or opened the menu. I approached him again and asked did he want to order anything. He just smiled and told me his name was Anthony. I said, "Okay Anthony, are you going to order anything?" Because frankly his staring and smiling was making me uncomfortable. He stood up and said to me, "I'm going to marry you" and walked out. It was a wtf moment but the last hour and a half of my shift picked up and I kinda forgot about it.

On my next shift Anthony showed up again and sat on the same stool. I brought him another cup of water but didn't bother with the menu. He started his creepy staring and smiling again. I asked was he going to order something or just stare. He just kept staring at me and smiling creepily. I told my manager that he was creeping me out and she told him if he wasn't going to order he needed to leave. He got up and walked to the door. Before exiting he told me, "You're going to be my wife." I went on with my shift but felt weirded out. The next day Anthony showed up but didn't come in. As I was sweeping the dining area I noticed him staring at me through the windows in the double doors. When our eyes met he smiled and ran off. I won't lie, I was pretty nervous. After that, I had two days off and put it out of my mind.

On my next shift it was early and the old guys were there with their normal inappropriate conversations. This was during the time when Kayne dropped Gold Digger and surprisingly they knew the song. Anthony walked in and took his normal seat at the bar. I ignored him and filled the coffee cups of the old guys. As I was doing this they started joking that a girl like me was the type of woman mentioned in Kayne's song. That I would never date a broke man and that I looked high maintenance. Well this angered Anthony because he suddenly slammed hard on the counter and screamed at me that I was a money hungry B*tch! He said he hated B*tches like me. Everyone was quiet and still. You could hear a pin drop. My heart was racing. I screamed for him to get out now! He stormed to the door and screamed back, "B*tch I'm going to kill you!" before running out the door.

Well little 19 year old me was literally shaking like a leaf in the wind. My heart was pounding and I couldn't concentrate or think. My manager told me to go take a breather in the storage room. I did and called the none emergency police number. I spoke to a kind lady cop who took my statement and Anthony's description down. They sent a cop to look for him but he was gone. I told my family what happened and every day a different relative sat up at my job, ate breakfast or lunch until I got off of work. It was really sweet and I felt a lot safer with them there. About two weeks after the incident the lady cop called me and told me Anthony had been arrested on drug charges. He fit the description I had given them and surprisingly, he had given me his real first name so they knew it was the same guy. He also confessed to stalking and threatening me. She said I no longer needed to worry as he was going away for a while. I thanked her for calling me.

Fast forward a few years later. I still worked at the diner part-time between college classes. I was sweeping the dining area when Anthony walked in. For a minute my heart stopped. The same fear I felt at 19 creeped back in and I couldn't make my legs or mouth move. To my surprise he instantly apologized to me. He said he was really sorry about how he acted back then and that he was high on drugs and really messed up. He hoped I could forgive him. I was pleasantly surprised. I told him he was forgiven. I never saw him again. Unfortunately, all the diners closed down. The last one during the pandemic.

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u/PowderFresh86 — 6 days ago

I really want to improve working as a busser and stocker.

Hey everyone, I started working recently in a restaurant as a busser/stocker, I’m trying my best to be more quick.

When I was being trained as a busser, I’d take two trips to give customers drinks, I’m trying to tell myself there’s nothing wrong with that, I’d rather take two trips than have everything spill in my opinion, I did practice a little bit yesterday on how to carry a tray with drinks on one hand, I did that with a big plate, and 2 empty big cups, the plate isn’t flat like the tray, but it’s something. I’m trying to be more positive. I also do plan to be more quicker cleaning tables too, and sweep more, which I have been doing.

I’m also working on to be more quicker cleaning all the washed kitchenware.

Any tips and advice? Any great feedback is appreciated, thank you.

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u/lunarbeamlight — 8 days ago

When the owner fully comps one of their friends at your place, how is gratuity handled?

Had an owner comp a $225 table as a surprise and said they would make sure I got tipped on it. Had to remind someone a couple weeks later, twice, though they apologized for forgetting. I wound up receiving $25. Unclear if part of the money went to tipping out the bar and service staff or if they were just being cheap.

I've heard that some places will notify the dining person and that person will ask for a penny charge to tip on top of (usually helps if they've seen the check) or the dining guest will leave a random amount of cash. However, sometimes I've heard that servers just get nothing.

So, what has your experience been?

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u/yaybuttons — 10 days ago

Gf had to tip cuz the bf didn't.

I had a table on Monday of two girls and a guy. First he got mad that his margarita came out late, as if it was my fault Then had the nerve to ask me for a to-go cup to put the Rita in Which he became more mad at when I obviously told him not to.

Already a bad look on his part, but the worst part about it is the girlfriend and her friend ended up tipping me. Manbaby was mad at the wrong person, and then his girl had to step up for him. 😂😂

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u/BodybuilderBulky2897 — 8 days ago

I resent my coworker

Im the most senior waitress at my restaurant.

Our bartender, I’ll call her S, has run the floor since I started. She takes tables before I clock in, so I’ve walked into shifts with nothing open. Party tables never come to me. She also looks at my cash tips and tells me how much people left, which means she looks at my tip book.

I went to both managers about it multiple times over months. The top boss told me to just let her take it so there wouldn’t be conflict. My direct manager sided with her over time.

A manager approved me learning the bar during slow periods and a bartender was willing to train me. S came over mid-drink and told me to get off the bar. My manager backed her. That’s when I decided I was done, I’d never called out in years, and after that I showed up an hour late for the first time ever and stopped helping people

Then this week flipped. My manager apologized, hugged me, said I’m allowed to tell her no, offered to schedule me on separate shifts from her, and said he doesn’t want people quitting over the environment around her.

At close he made us talk. She said she’d noticed me “being sneaky and bending the rules” I made a drink I had permission to learn, correctly. Then she explained why she was frustrated and apologized. The top boss came over and said he has nothing against me learning, he just wants me on the pour first. Then she offered to teach me if I ask first. Then she asked how my other job is going and how much I make there.

That same day I worked 11 to 4:30, had 9 tables, 5 stiffed me, and made $70.

I also work at a fine dining place where I have my own section, tables average 20%+, and one table tipped me $300 in a night. I want to leave the first job and go all in there.

Is this a real turnaround or are they just saying whatever keeps me from quitting?

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u/No-Aerie9201 — 11 days ago

Please don't flush your diapers 💩 🚼

Here's a story for ya:

The restaurant I work for has a older demographic. Couple days ago a party of 4 or so elderly folks check in at the front desk. One older men goes inside the restroom while the rest of his party is seated. The older man leaves the restroom 30 minutes later.

About a half hour after he leaves the restaurant my manager heads into the men's restroom with a mop and the rolling janitorial bucket and tells front desk to make an impromptu out of order sign for the restroom.

Elderly man stuffed HIS DIAPER in the toilet then pooped on the diaper apparently thinking that everything would flush. He DIARRHEAS all over the restroom getting it on the floors and walls

While my manager is cleaning this up the man's wife asks THERE WAITER if he could change her husbands diaper. Waiter obviously declined.

After two hours my manager finished up and told front desk he'd "kill himself" if he ever had to do that again. Shortly after the restroom is open again the poop offender re enters the restroom to make a mess of it again. Not as bad as the first time but it was still a mess.

Oh and by the way, we have a disabled restroom where she could change his diaper but they didn't even try it.

Why would you bring someone somewhere if they can't go to the restroom cleanly. Why didn't he tell us he painted our bathroom walls with fecal matter. Why try to flush a diaper?

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u/No-Resource9879 — 10 days ago

What was your best and worst experience as a server?

Best for me was getting a $100 tip during Christmas a few years ago when I was struggling to pay bills. A woman gave me this tip and it made my day!

Worst was dealing with a very drunk customer, who started yelling, cussing and then had to be carried out drunk.She had spilled the drink all over her croptop and it was a mess. Worst of all, it was singer Avril Lavigne.I was a huge fan.

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u/Twitter_2006 — 7 days ago

How do people hook up with each other or customers at restaurants?

Forgive my naivety but how? I have worked as a waiter for 2 years and:

\* very few attractive women working with me
\* very few single women working with me
\* many high schoolers
\* there’s nothing arousing or sexy working in a restaurant, so how are people getting turned on?
\* how do you even make a pass at a customer working at a restaurant?

I once hooked up w a waitress 2 years after I worked there but drugs were involved. I just don’t get the logistics especially when there’s nothing horny about this job.

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u/Slight-Traffic6090 — 10 days ago

Server question

I’m working an event where the place isn’t allowing for substitutions/modifications on the menu(like removing lettuce, tomato etc) It says that on the menu but people still ask. What’s a good way I can tell people that without them getting upset?

Also, they want us to get a card to start a tab. How can I tell people that in an assertive way, because most people say no.

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u/tattoo_fairie — 13 days ago

One table kept moving around the restaurant and then got mad that I “couldn’t find them”

I had a table of four come in during a pretty busy dinner shift. I sat them, took their drink order, everything normal.

When I came back with the drinks, they were gone. I eventually spotted them at another empty table across the room because they decided they liked that one better. Fine, whatever, I moved their stuff in the system and kept going.

About fifteen minutes later I went to check on them and they had moved again. This time they were sitting near the windows.

Nobody told me, nobody told the host, they just picked up their drinks and migrated. I finally caught up with them and one guy laughed and said they were “trying out the best spots.”

At that point I specifically asked them to please let someone know if they moved again because I had other tables and needed to know where they were.

Guess what happened. They moved a third time while I was running food.

When I finally found them, one woman was visibly annoyed and said, “We’ve been waiting forever, do you keep forgetting about us?”

I just kind of stared at her for a second because... you are literally making yourselves disappear.

They ended up complaining that service was slow, and I spent the rest of the shift wondering how I was supposed to track a roaming table like wildlife.

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u/DustyNotebook316 — 11 days ago