Don't Tell The Obvious Truth! Keep The Magic!
Hi y'all, I'm back with another story from my time working at a very popular theme park in Florida. A magical rat planet of sorts. This situation was crazy and happened when I worked in attractions. One day, during a busy period I was Load 1, the person that placed wheelchair riders or the occasional celebrity on the ride. Everything was running smoothly when we all started smelling burning rubber and then the place started slowly filling with smoke. Obviously, we shutdown the ride, started our spiels, and started evacuating the guests. Two managers hurried down to assist.
The managers along with myself and a few others handed out "One Day Free Admission Cards" to the guests. The card allowed them to re-enter the parks for one day without pay. Most guests were satisfied but quite a few weren't. Some said that it was their last day or that it was the only day they could visit that particular park. Some said that they literally came just for our attraction. All we could do was apologize and direct them to Guest Services. The place continued to fill with smoke so the sliding doors were opened to help air the place out. Maintenance came in a hurry and pulled the offending ride. It's tire had gone bad and started burning.
A few people approached me angrily and started a barrage of stupid questions. The lead guy asked,
Man: Why are we being kicked out?!
Me looking around incredulously: Sir, don't you see and smell the smoke?
Man: Yeah, so?!
Me: Obviously there's an issue and it's no longer safe to be in here. The ride is down...😐
Man: Well how long will this take?! 😡
Before I could respond one of my managers sprinted over and told me to hand out passes to others. I don't know what he said to the people but they eventually left. My manager approached me and reprimanded me.
Manager: OP, you can't just say what you said how you said it...
Me: You mean the obvious truth?
Manager: You have to say there is a technical issue and not be so blunt.
Me: (Manager's name) the place is filled with smoke. It's obvious something wrong has happened.
My manager then reminded me it's our job to keep the magic even if it meant lying to guests and regardless if the place is on fire or not. To stay magical we were to gaslight the guests and ourselves. Everything is okay and normal, just magical special effects I guess... 😒 The guests questions were obtuse and the expectation that we should pretend nothing was happening and keep smiling was also ridiculous.