Horrible experience with Thuma desk
I am posting this because dealing with this company makes me feel like I am taking crazy pills.
I ordered two Thuma desks a couple of months ago. One arrived in perfect condition while the other had a crack in the top piece. I thought "no worries, things happen" and contacted support. It was several days to hear back and they sent me a new desktop. All good, right?
Wrong, they sent me another damaged desktop. When I told them, they obviously shipped another desktop which would surely take care of this issue - wrong! They shipped four desktops in a row. At this point I am exhausted from dealing with them and the only options they are offering are a small discount (~20% of the purchase price meaning I would pay $750 for a damaged desk) or to continue to ship desktops until I get one that isn't damaged.
Every time you reach out to customer support they are super slow to respond. Additionally, they have now:
Not posted my review of the desk (you can see there are two five star reviews posted but my 1 star review has not posted.
Deleted my comments on Instagram about our experience.
This shows that their main way of handling customer experience is to delete and suppress rather than address issues.