u/WheelIll8800

Hey all, hoping someone in Dubai/UAE has been through this.

I recently switched jobs. My old company's end-of-service benefits are sitting with Emirates NBD because I have a personal loan with them. To release the funds, ENBD is asking for a Salary Transfer Letter (STL) from my new employer.

Problem is, my new company has a blanket policy of not issuing Salary Transfer Letters to anyone — they only provide a Salary Certificate. ENBD isn't accepting the certificate as a substitute.

Has anyone dealt with this exact situation?

Any solution