EastWest credit card has been compromised due to spoofing
Hi po, badly needed your advice.
We got scammed genuinely believing na legit from EastWest yung cash back redeem link na in access namin.
The message was sent from the same thread sinisend ang SOA and the OTP's from when we activated the card.
The same day we realized we got scammed with amount of 190k tinawagan namin yung bank and they blocked the card right away, and provided us a new one. Pero our credit limit is already showing negative.
They did an investigation the transaction was made through TickMill and they said that we are accountable for this since we provided the OTP. This has caused us so much stress, the bank advised us to email TickMill directly, they're only reply was to contact our bank to block our card and that the recovery amount is subject to the outcome of the investigation and availability of funds and any further concerns regarding the unauthorized card usage should be addressed directly with my bank.
What's more stressing is the bank have now started getting an interest for that scammed transaction.
Please advise po what we can do with this.