Shipping, delays, etc
Just a PSA for anyone ordering large items.
Don’t order large items if you need them within a reasonable timeframe, or make sure you are bothering customer service to find your item when updates stall because they don’t label them as lost in transit on the order tracker.
I had a sectional shipped the end of June and updates stalled July 1st. I assumed there was a delay but they had an estimated delivery date of July 24th listed. I reached out to the chat bot over the last week and was assured the secondary carrier would reach out to schedule delivery, well I called the secondary carrier today (delivery day) and they don’t have the package.
It’s going to be an additional 11 days before I get an update on the shipping status because it has been labeled as lost in transit. Who knows how long before I receive the item at home after it is located at the warehouse in another state.
I know this is a first world problem but it’s going to be months before I can receive an in stock item with no way to cancel the order because it has technically shipped.